Course Details
Course Summary
This qualification reflects the role of community service workers who deliver and support person-centred services to individuals and groups. Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsStudents are required to complete the bksb (basic key skills builder) online literacy, numeracy and digital literacy assessment prior to enrolment unless the student has completed an equal or higher level course.
There are no other entry requirements for this qualification.
Course Details
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 4: Certificate IV |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.
Course Structures
In order to complete this course, you must:
- Complete 7 core units
- Complete 8 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Please select a course structure from the options below:
Standard Course Structure
12-18 Months
- Online
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Core Students are to enrol in 1 unit per month following the course planner sequence. The first unit to enrol into is CHCDIV001, please DO NOT enrol in any units where you have applied for a credit transfer. |
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| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
| CHCCOM002 | Use communication to build relationships | More Information | Training.gov Details | |
| CHCADV001 | Facilitate the interests and rights of clients | More Information | Training.gov Details | |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | More Information | Training.gov Details | |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships | More Information | Training.gov Details | |
| Elective | ||||
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | More Information | Training.gov Details | |
| HLTWHS006 | Manage personal stressors in the work environment | More Information | Training.gov Details | |
| CHCCOM001 | Provide first point of contact | More Information | Training.gov Details | |
| CHCCCS016 | Respond to client needs | More Information | Training.gov Details | |
| CHCCCS004 | Assess co-existing needs | More Information | Training.gov Details | |
| CHCCCS019 | Recognise and respond to crisis situations | More Information | Training.gov Details | |
| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
| CHCLEG003 | Manage legal and ethical compliance | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | CHCDIV001 - Work with diverse people |
| 2 | CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety |
| 3 | CHCLEG001 - Work legally and ethically |
| 4 | HLTWHS002 - Follow safe work practices for direct client care |
| 5 | HLTWHS006 - Manage personal stressors in the work environment |
| 6 | CHCCOM002 - Use communication to build relationships |
| 7 | CHCCOM001 - Provide first point of contact |
| 8 | CHCCCS016 - Respond to client needs |
| 9 | CHCCCS004 - Assess co-existing needs |
| 10 | CHCADV001 - Facilitate the interests and rights of clients |
| 11 | CHCCCS019 - Recognise and respond to crisis situations |
| 12 | CHCMHS001 - Work with people with mental health issues |
| 13 | CHCDFV001 - Recognise and respond appropriately to domestic and family violence |
| 14 | CHCPRP001 - Develop and maintain networks and collaborative partnerships |
| 15 | CHCLEG003 - Manage legal and ethical compliance |
Recognised Prior Learning
RPL Only
- RPL/RCC/Credit
| Core | ||||
|---|---|---|---|---|
| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
| CHCCOM002 | Use communication to build relationships | More Information | Training.gov Details | |
| CHCADV001 | Facilitate the interests and rights of clients | More Information | Training.gov Details | |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | More Information | Training.gov Details | |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships | More Information | Training.gov Details | |
| Elective | ||||
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | More Information | Training.gov Details | |
| HLTWHS006 | Manage personal stressors in the work environment | More Information | Training.gov Details | |
| CHCCOM001 | Provide first point of contact | More Information | Training.gov Details | |
| CHCCCS016 | Respond to client needs | More Information | Training.gov Details | |
| CHCCCS004 | Assess co-existing needs | More Information | Training.gov Details | |
| CHCCCS019 | Recognise and respond to crisis situations | More Information | Training.gov Details | |
| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
| CHCLEG003 | Manage legal and ethical compliance | More Information | Training.gov Details | |
Unit Sequence
For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
| Unit Code | Unit Name |
|---|---|
| CHCDIV001 | Work with diverse people |
| CHCLEG001 | Work legally and ethically |
| HLTWHS002 | Follow safe work practices for direct client care |
| CHCCOM002 | Use communication to build relationships |
| CHCADV001 | Facilitate the interests and rights of clients |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| HLTWHS006 | Manage personal stressors in the work environment |
| CHCCOM001 | Provide first point of contact |
| CHCCCS016 | Respond to client needs |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCMHS001 | Work with people with mental health issues |
| CHCLEG003 | Manage legal and ethical compliance |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
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| Written/Electronic Assessment |
| RPL |
| Practical Task |
| Project |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2023 Availabilities
Standard Course Structure
Online
July: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
Recognised Prior Learning
There are currently no intakes scheduled for this course structure.
Domestic 2024 Availabilities
Standard Course Structure
Online
February: Full Time/Part Time
April: Full Time/Part Time
June: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
Recognised Prior Learning
There are currently no intakes scheduled for this course structure.
Domestic 2025 Availabilities
Standard Course Structure
Online
February: Part Time/Full Time
April: Part Time/Full Time
June: Part Time/Full Time
August: Part Time/Full Time
October: Part Time/Full Time
Recognised Prior Learning
There are currently no intakes scheduled for this course structure.
Domestic 2026 Availabilities
Standard Course Structure
Online
February: Full Time/Part Time
April: Full Time/Part Time
June: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
Recognised Prior Learning
There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
Show Historic Availabilities
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More Details
More Details
Enrolment Advice
New Students must follow course structure as per course planner and enrol in only one unit at a time. Click here for how to enrol video.
Do not enrol into units you are seeking credit transfer for. If seeking credit transfer watch this video.
Continuing Students should follow the recommended course sequence.
Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course requiring access to a reliable internet connection to access online resources that would include but are not limited to, email, internet, video conferencing (mic and camera), electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.
There is a total of 15 units of competency in CHC42021 – Certificate IV Community Service. You must successfully complete all 15 units of study in this course in order to be awarded Certificate IV Community Service.
All units of competency will be delivered on-line through the Moodle VET platform provided by CQUniversity Australia once you are enrolled. It is also expected that students will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.
Please Note: There is no work placement requirement for this course.
New Students must follow course structure as per course planner and enrol in only one unit at a time. Click here for how to enrol video.
Do not enrol into units you are seeking credit transfer for. If seeking credit transfer watch this video.
Continuing Students should follow the recommended course sequence.
Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course requiring access to a reliable internet connection to access online resources that would include but are not limited to, email, internet, video conferencing (mic and camera), electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.
There is a total of 15 units of competency in CHC42021 – Certificate IV Community Service. You must successfully complete all 15 units of study in this course in order to be awarded Certificate IV Community Service.
All units of competency will be delivered on-line through the Moodle VET platform provided by CQUniversity Australia once you are enrolled. It is also expected that students will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.
Please Note: There is no work placement requirement for this course.