Course Summary
This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsCompletion of the BKSB (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessment prior to enrolment, unless the student has completed an equal or higher level course.
There are no other entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.
COVID-19 Vaccination Requirement
The COVID-19 vaccination may be a requirement for employment.
Course Details
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
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| Skill Area |
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| AQF Level | Level 3: Certificate III |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This level is appropriate for support workers, case workers and client contact officers. Generally these positions have direct contact with clients, they identify presenting needs and refer clients to appropriate services and support.
- Complete 5 core units
- Complete 7 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
12 months full-time
- Online
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Unit 1 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
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Unit 2 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
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Unit 3 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
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Unit 4 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
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Unit 5 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCCS016 | Respond to client needs | More Information | Training.gov Details | |
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Unit 6 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCOM001 | Provide first point of contact | More Information | Training.gov Details | |
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Unit 7 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCADV001 | Facilitate the interests and rights of clients | More Information | Training.gov Details | |
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Unit 8 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCCS004 | Assess co-existing needs | More Information | Training.gov Details | |
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Unit 9 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
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Unit 10 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCCS019 | Recognise and respond to crisis situations | More Information | Training.gov Details | |
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Unit 11 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| HLTWHS006 | Manage personal stressors in the work environment | More Information | Training.gov Details | |
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Unit 12 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | CHCDIV001 - Work with diverse people |
| 2 | CHCLEG001 - Work legally and ethically |
| 3 | CHCCOM005 - Communicate and work in health or community services |
| 4 | HLTWHS002 - Follow safe work practices for direct client care |
| 5 | CHCCCS016 - Respond to client needs |
| 6 | CHCCOM001 - Provide first point of contact |
| 7 | CHCADV001 - Facilitate the interests and rights of clients |
| 8 | CHCCCS004 - Assess co-existing needs |
| 9 | CHCMHS001 - Work with people with mental health issues |
| 10 | CHCCCS019 - Recognise and respond to crisis situations |
| 11 | HLTWHS006 - Manage personal stressors in the work environment |
| 12 | CHCDFV001 - Recognise and respond appropriately to domestic and family violence |
This program is delivered face to face and online over a 12-month period, through Moodle Vocational Education Training.
Students will have access to on-line resources and assessments via the CQU Moodle and other relevant resources.
Students will be supported by face to face delivery, telephone, email and ZOOM sessions. Students will also have access to on-line Library resources and learning support.
- On-campus
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DELIVERY SEQUENCE Follow course sequence and enrol into only 2 units at one time. |
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| HLTAID011 | Provide First Aid | More Information | Training.gov Details | |
| CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
| CHCCOM001 | Provide first point of contact | More Information | Training.gov Details | |
| CHCCCS016 | Respond to client needs | More Information | Training.gov Details | |
| CHCCCS019 | Recognise and respond to crisis situations | More Information | Training.gov Details | |
| CHCADV001 | Facilitate the interests and rights of clients | More Information | Training.gov Details | |
| HLTWHS006 | Manage personal stressors in the work environment | More Information | Training.gov Details | |
| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | HLTAID011 - Provide First Aid |
| 2 | CHCCOM005 - Communicate and work in health or community services |
| 3 | CHCLEG001 - Work legally and ethically |
| 4 | HLTWHS002 - Follow safe work practices for direct client care |
| 5 | CHCDIV001 - Work with diverse people |
| 6 | CHCCOM001 - Provide first point of contact |
| 7 | CHCCCS016 - Respond to client needs |
| 8 | CHCCCS019 - Recognise and respond to crisis situations |
| 9 | CHCADV001 - Facilitate the interests and rights of clients |
| 10 | HLTWHS006 - Manage personal stressors in the work environment |
| 11 | CHCMHS001 - Work with people with mental health issues |
| 12 | CHCDFV001 - Recognise and respond appropriately to domestic and family violence |
12 months full-time
- Online
|
Unit 1 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
|---|---|---|---|---|
| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
|
Unit 2 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
|
Unit 3 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
|
Unit 4 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
|
Unit 5 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCCS016 | Respond to client needs | More Information | Training.gov Details | |
|
Unit 6 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
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| CHCCOM001 | Provide first point of contact | More Information | Training.gov Details | |
|
Unit 7 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
| CHCADV001 | Facilitate the interests and rights of clients | More Information | Training.gov Details | |
|
Unit 8 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
| CHCCCS004 | Assess co-existing needs | More Information | Training.gov Details | |
|
Unit 9 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
|
Unit 10 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
| CHCCCS019 | Recognise and respond to crisis situations | More Information | Training.gov Details | |
|
Unit 11 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
| HLTWHS006 | Manage personal stressors in the work environment | More Information | Training.gov Details | |
|
Unit 12 Enrol in one unit at a time, do not enrol into this unit if you are seeking Credit Transfer for it. |
||||
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | CHCDIV001 - Work with diverse people |
| 2 | CHCLEG001 - Work legally and ethically |
| 3 | CHCCOM005 - Communicate and work in health or community services |
| 4 | HLTWHS002 - Follow safe work practices for direct client care |
| 5 | CHCCCS016 - Respond to client needs |
| 6 | CHCCOM001 - Provide first point of contact |
| 7 | CHCADV001 - Facilitate the interests and rights of clients |
| 8 | CHCCCS004 - Assess co-existing needs |
| 9 | CHCMHS001 - Work with people with mental health issues |
| 10 | CHCCCS019 - Recognise and respond to crisis situations |
| 11 | HLTWHS006 - Manage personal stressors in the work environment |
| 12 | CHCDFV001 - Recognise and respond appropriately to domestic and family violence |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
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| Written/Electronic Assessment |
| RPL |
| Practical Task |
Domestic 2019 Availabilities
Standard Course Structure
February: Full Time/Part Time
April: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
Domestic 2020 Availabilities
Standard Course Structure
February: Part Time/Full Time
April: Part Time/Full Time
June: Part Time/Full Time
August: Part Time/Full Time
October: Part Time/Full Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
Domestic 2021 Availabilities
Standard Course Structure
February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
Domestic 2022 Availabilities
Standard Course Structure
February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
Domestic 2023 Availabilities
Standard Course Structure
February: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
Domestic 2024 Availabilities
Standard Course Structure
February: Full Time/Part Time
April: Full Time/Part Time
June: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
December: Full Time/Part Time
Domestic 2025 Availabilities
Standard Course Structure
February: Full Time/Part Time
April: Full Time/Part Time
June: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
Domestic 2026 Availabilities
Standard Course Structure
February: Full Time/Part Time
April: Full Time/Part Time
June: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Standard Course Structure - RRH Teaching Staff
Show Historic Availabilities
More Details
Enrolment Advice
Structure tab. Students must enrol in only one unit at a time. Click here for how to enrol video.
Do not enrol into units you are seeking credit transfer for. If seeking credit transfer watch this video.
Continuing Students should follow the recommended course sequence.
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course requiring access to a reliable internet connection to access online resources that would include but are not limited to, email, internet, video conferencing (mic and camera), electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.
There is a total of 12 units of competency in CHC32015 - Certificate III in Community Services (5 core units and 7 elective units). You must successfully complete all 12 units of study in this course in order to achieve the full CHC32015 - Certificate III in Community Services.
All units of competency will be delivered on-line through the Moodle VET platform provided by CQUniversity Australia once you are enrolled. It is also expected that students will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.
Please Note: There is no work placement requirement for this course.