This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.
There are no entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.
The COVID-19 vaccination may be a requirement for employment.
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How to Apply | Please Enquire or Apply Now | ||||||||||||
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
This level is appropriate for support workers, case workers and client contact officers, generally these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
12 months full-time
Core |
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CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
HLTWHS006 | Manage personal stressors in the work environment | More Information | Training.gov Details | |
CHCCCS016 | Respond to client needs | More Information | Training.gov Details | |
Elective |
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CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
CHCDIS002 | Follow established person-centred behaviour supports | More Information | Training.gov Details | |
CHCCCS019 | Recognise and respond to crisis situations | More Information | Training.gov Details | |
CHCADV001 | Facilitate the interests and rights of clients | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
HLTAID003 | Provide first aid | More Information | Training.gov Details | |
CHCDIS007 | Facilitate the empowerment of people with disability | More Information | Training.gov Details | |
Optional Elective | ||||
CHCDFV001 | Recognise and respond appropriately to domestic and family violence | More Information | Training.gov Details | |
CHCDIS008 | Facilitate community participation and social inclusion | More Information | Training.gov Details |
Sequence | Unit |
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1 | CHCDIV001 - Work with diverse people |
1 | CHCLEG001 - Work legally and ethically |
2 | CHCCOM005 - Communicate and work in health or community services |
2 | HLTWHS002 - Follow safe work practices for direct client care |
3 | HLTWHS006 - Manage personal stressors in the work environment |
3 | CHCCCS016 - Respond to client needs |
4 | CHCDIS002 - Follow established person-centred behaviour supports |
4 | CHCCCS019 - Recognise and respond to crisis situations |
5 | CHCADV001 - Facilitate the interests and rights of clients |
5 | CHCMHS001 - Work with people with mental health issues |
6 | HLTAID003 - Provide first aid |
6 | CHCDIS007 - Facilitate the empowerment of people with disability |
Unit Code | Unit Name |
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CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
CHCDIS008 | Facilitate community participation and social inclusion |
Assessment Types |
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Written/Electronic Assessment |
RPL |
Practical Task |
Enrolment Advice