Course History
Please note that the information shown below is for an obsolete version of the course. Please select the 'Next Version' button to view more relevant data
Course Details
Course Summary
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsThere are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
There is a requirement to complete practical workplace assessments in a suitable industry environment.
Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.
Course Details
| Course Type | Qualification |
|---|---|
| Student Availability |
|
| Fees | For detailed information on Course Fees, visit www.cqu.edu.au/fees |
| Application Mode |
|
| How to Apply | Please Enquire |
| Study Area |
|
| Skill Area |
|
| AQF Level | Level 5: Diploma |
Admission Codes
|
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
|
International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.
Course Structures
In order to complete this course, you must:
- Complete 13 core units
- Complete 10 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Online
12 months full time and may also be studied part time over 18 or 24 months.
- Online
| Tourism Knowledge | ||||
|---|---|---|---|---|
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| Events | ||||
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| Tourism Operations | ||||
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
| Communication Management | ||||
| SITXWHS007 | Implement and monitor work health and safety practices | More Information | Training.gov Details | |
| SITXHRM009 | Lead and manage people | More Information | Training.gov Details | |
| SITXHRM008 | Roster staff | More Information | Training.gov Details | |
| SITXCOM010 | Manage conflict | More Information | Training.gov Details | |
| SITXCCS016 | Develop and manage quality customer service practices | More Information | Training.gov Details | |
| SITXCCS015 | Enhance customer service experiences | More Information | Training.gov Details | |
| SITXMGT005 | Establish and conduct business relationships | More Information | Training.gov Details | |
| SITXMGT004 | Monitor work operations | More Information | Training.gov Details | |
| Advanced People Skills | ||||
| SIRXOSM007 | Manage risk to organisational reputation in an online setting | More Information | Training.gov Details | |
| BSBTWK501 | Lead diversity and inclusion | More Information | Training.gov Details | |
| Financial Management | ||||
| SITXFIN010 | Prepare and monitor budgets | More Information | Training.gov Details | |
| SITXFIN009 | Manage finances within a budget | More Information | Training.gov Details | |
| SITXFIN008 | Interpret financial information | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | BSBSUS211 - Participate in sustainable work practices |
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 1 | SITTTVL001 - Access and interpret product information |
| 1 | SITXCCS010 - Provide visitor information |
| 2 | SITXCOM008 - Provide a briefing or scripted commentary |
| 2 | SITEEVT020 - Source and use information on the events industry |
| 3 | SITTTVL004 - Sell tourism products or services |
| 3 | SITTTVL003 - Provide advice on Australian destinations |
| 3 | SITTTVL002 - Provide advice on international destinations |
| 3 | SITTTVL005 - Prepare customer quotations |
| 4 | SITXWHS007 - Implement and monitor work health and safety practices |
| 4 | SITXHRM009 - Lead and manage people |
| 4 | SITXHRM008 - Roster staff |
| 4 | SITXCOM010 - Manage conflict |
| 4 | SITXCCS016 - Develop and manage quality customer service practices |
| 4 | SITXCCS015 - Enhance customer service experiences |
| 4 | SITXMGT005 - Establish and conduct business relationships |
| 4 | SITXMGT004 - Monitor work operations |
| 5 | SIRXOSM007 - Manage risk to organisational reputation in an online setting |
| 5 | BSBTWK501 - Lead diversity and inclusion |
| 6 | SITXFIN010 - Prepare and monitor budgets |
| 6 | SITXFIN009 - Manage finances within a budget |
| 6 | SITXFIN008 - Interpret financial information |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Third Party Verification |
| Project |
| RPL |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2024 Availabilities
Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
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More Details
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