This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
There is a requirement to complete practical workplace assessments in a suitable industry environment.
Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.
Course Type | Qualification | ||||||||||||
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Student Availability |
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Fees |
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Application Mode |
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How to Apply | Please Enquire or Apply Now | ||||||||||||
Study Area |
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Skill Area |
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AQF Level | Level 5: Diploma |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
12 months full time and may also be studied part time over 18 or 24 months.
Tourism Knowledge | ||||
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SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
Events | ||||
SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
Tourism Operations | ||||
SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
Communication Management | ||||
SITXWHS007 | Implement and monitor work health and safety practices | More Information | Training.gov Details | |
SITXMGT004 | Monitor work operations | More Information | Training.gov Details | |
SITXHRM009 | Lead and manage people | More Information | Training.gov Details | |
SITXHRM008 | Roster staff | More Information | Training.gov Details | |
SITXCOM010 | Manage conflict | More Information | Training.gov Details | |
SITXCCS016 | Develop and manage quality customer service practices | More Information | Training.gov Details | |
SITXCCS015 | Enhance customer service experiences | More Information | Training.gov Details | |
SITXMGT005 | Establish and conduct business relationships | More Information | Training.gov Details | |
Advanced People Skills | ||||
BSBTWK501 | Lead diversity and inclusion | More Information | Training.gov Details | |
SIRXOSM007 | Manage risk to organisational reputation in an online setting | More Information | Training.gov Details | |
Financial Management | ||||
SITXFIN010 | Prepare and monitor budgets | More Information | Training.gov Details | |
SITXFIN009 | Manage finances within a budget | More Information | Training.gov Details | |
SITXFIN008 | Interpret financial information | More Information | Training.gov Details |
Sequence | Unit |
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1 | SITXCCS010 - Provide visitor information |
1 | BSBSUS211 - Participate in sustainable work practices |
1 | SITTIND003 - Source and use information on the tourism and travel industry |
1 | SITXFSA005 - Use hygienic practices for food safety |
1 | SITXWHS005 - Participate in safe work practices |
1 | SITTTVL001 - Access and interpret product information |
2 | SITEEVT020 - Source and use information on the events industry |
3 | SITTTVL005 - Prepare customer quotations |
3 | SITTTVL004 - Sell tourism products or services |
3 | SITTTVL003 - Provide advice on Australian destinations |
3 | SITTTVL002 - Provide advice on international destinations |
4 | SITXWHS007 - Implement and monitor work health and safety practices |
4 | SITXMGT004 - Monitor work operations |
4 | SITXHRM009 - Lead and manage people |
4 | SITXHRM008 - Roster staff |
4 | SITXCOM010 - Manage conflict |
4 | SITXCCS016 - Develop and manage quality customer service practices |
4 | SITXCCS015 - Enhance customer service experiences |
4 | SITXMGT005 - Establish and conduct business relationships |
5 | BSBTWK501 - Lead diversity and inclusion |
5 | SIRXOSM007 - Manage risk to organisational reputation in an online setting |
6 | SITXFIN010 - Prepare and monitor budgets |
6 | SITXFIN009 - Manage finances within a budget |
6 | SITXFIN008 - Interpret financial information |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
Third Party Verification |
Project |
RPL |