This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development.
Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
The ICT Training Package does not specify any entry requirements but the level of difficulty of this course requires literacy and numeracy skills at ACSF Level 4 for both English and Maths.
Literacy and numeracy skills alone are often a poor indictor of likely success. Prospective students should assess themselves against the following requirements when deciding to study this course. The following are examples of the inherent requirements that are needed to achieve the core learning outcomes of the course:
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How to Apply | Please Enquire or Apply Now | ||||||||||||
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Possible job titles relevant to this qualification include: IT Technician, Customer Service Representative (ICT), Client Support Officer (ICT) ,User Support Specialist, Help Desk Officer.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
9 months full-time or 18 months part-time
Application Development & Usage | ||||
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ICTPRG302 | Apply introductory programming techniques | More Information | Training.gov Details | |
ICTICT214 | Operate application software packages | More Information | Training.gov Details | |
Hardware & Operating Systems | ||||
ICTICT302 | Install and optimise operating system software | More Information | Training.gov Details | |
ICTICT303 | Connect internal hardware components | More Information | Training.gov Details | |
Managing Information in ICT | ||||
BSBXCS303 | Securely manage personally identifiable information and workplace information | More Information | Training.gov Details | |
ICTICT313 | Identify IP, ethics and privacy policies in ICT environments | More Information | Training.gov Details | |
Small Business Networks | ||||
ICTSAS310 | Install, configure and secure a small office or home office network | More Information | Training.gov Details | |
ICTNWK311 | Install and test network protocols | More Information | Training.gov Details | |
Thinking Skills | ||||
BSBCRT301 | Develop and extend critical and creative thinking skills | More Information | Training.gov Details | |
Working in ICT | ||||
BSBXTW301 | Work in a team | More Information | Training.gov Details | |
ICTSAS305 | Provide ICT advice to clients | More Information | Training.gov Details | |
Business Network Administration | ||||
ICTNWK309 | Configure and administer network operating systems | More Information | Training.gov Details |
Unit Code | Unit Name |
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ICTPRG302 | Apply introductory programming techniques |
ICTICT214 | Operate application software packages |
ICTICT302 | Install and optimise operating system software |
ICTICT303 | Connect internal hardware components |
BSBXCS303 | Securely manage personally identifiable information and workplace information |
ICTICT313 | Identify IP, ethics and privacy policies in ICT environments |
ICTSAS310 | Install, configure and secure a small office or home office network |
ICTNWK311 | Install and test network protocols |
BSBCRT301 | Develop and extend critical and creative thinking skills |
BSBXTW301 | Work in a team |
ICTSAS305 | Provide ICT advice to clients |
ICTNWK309 | Configure and administer network operating systems |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
Project |
RPL |
Third Party Verification |
Clusters of units are available for nine week blocks (enrolment periods) as illustrated on the diagram below.
Students are expected to be able to work at ACSF Level 4 in Literacy and Numeracy. Students who choose to attempt this course without those necessary skills find it difficult to successfully complete this course.
Most of the course study is done outside the organised sessions listed below. You’ll need access to a personal computer with Windows 11/10 and internet access, as well as the ability to install Microsoft Office, which is free for CQUniversity students. While not mandatory, a computer that supports Microsoft Hyper-V virtualisation is highly recommended for practicing lab work at home, offering a significant learning benefit.
Students studying the Small Business Networks, Business Network Administration or the Hardware & Operating Systems clusters must be able to attend compulsory Lab sessions one day per week for the duration of the enrolment period at either the Mackay or Rockhampton City campuses. Clusters usually have a duration of 9 weeks.
Students studying the Thinking Skills, Working in ICT or Application Development & Usage clusters are expected to attend a one-hour weekly Zoom session for each unit. These sessions are generally recorded and available in CQU’s Moodle learning management system.
This course requires a considerable commitment to complete.
Full-time study (2 or 3 clusters each block of nine weeks): 30+ hours per week of study is required to complete all units successfully over a period of about 9 months.
Part-time study (One cluster each block of nine weeks): Completing the course over 1.5 years (Part Time) will require 10-15 hours of study per week.
Start Month. |
Cluster 1 - One day per week in IT Lab |
Cluster 2 - Weekly online Zoom lesson for each unit |
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Feb |
Small Business Networks (2 Units) |
Managing Information in ICT (2 Units) |
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Practical Lab Session |
BSBXCS303 Tue 9:00 – 10:00 am | 4 Feb – 1 Apr |
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Thursday 9:00 am – 2:30 pm | 6 Feb - 3 Apr |
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Mackay City |
Rockhampton City Room B2:05 |
ICTICT313 Tue 10:30 – 11:30 am | 4 Feb – 1 Apr |
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Weekly Zoom session Tuesday 12:00 – 1:30 pm | 4 Feb – 1 Apr |
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May |
Business Network Administration (1 Unit) |
Working in ICT (2 units) |
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Practical Lab Session |
BSBXTW301 Tue 9:00 - 10:00 am | 6 May – 1 Jul |
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Thursday 9:00 am – 2:30 pm | 8 May - 3 Jul |
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Mackay City |
Rockhampton City Room B2:05 |
ICTSAS305 Wed 9:00 - 10:00 am | 7 May – 2 Jul |
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Weekly Zoom session Tuesday 12:00 – 1:30 pm | 6 May – 1 Jul |
Thinking Skills (1 Unit) |
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BSBCRT301 Tue 10:30 - 11:30 am | 6 May – 1 Jul |
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Jul |
Hardware & Operating Systems (2 Units) |
Application Development & Usage (2 Units) |
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Practical Lab Session |
ICTPRG302 |
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Thursday 9:00 am – 2:30 pm | 17 Jul – 11 Sep |
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Mackay City |
Rockhampton City Room B2:05 |
ICTICT214 Tue 10:30 – 11:30 am | 15 Jul – 9 Sep |
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Weekly Zoom session Tuesday 12:00 – 1:30 pm | 15 Jul – 9 Sep |
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Oct |
Small Business Networks (2 Units) |
Managing Information in ICT (2 Units) |
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Practical Lab Session |
BSBXCS303 Tue 9:00 – 10:00 am | 8 Oct – 2 Dec |
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Thursday 9:00 am – 2:30 pm | 10 Oct - 4 Dec |
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Mackay City |
Rockhampton City Room B2:05 |
ICTICT313 Tue 10:30 – 11:30 am | 8 Oct – 2 Dec |
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Weekly Zoom session Tuesday 12:00 – 1:30 pm | 8 Oct – 2 Dec |
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