Course History

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ICT30120 - Certificate III in Information Technology

Course Details

Course Summary

This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development.

Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.

Requirements - To Be Eligible

For your application to be considered, you must meet the following entry requirements.

Entry Requirements

The ICT Training Package does not specify any entry requirements but the level of difficulty of this course requires literacy and numeracy skills at ACSF Level 4 for both English and Maths.

Literacy and numeracy skills alone are often a poor indictor of likely success. Prospective students should assess themselves against the following requirements when deciding to study this course. The following are examples of the inherent requirements that are needed to achieve the core learning outcomes of the course:

  • Communication skills (verbal, non-verbal, written and technology): you will need to effectively communicate in English and produce written assessment in a coherent manner with correct grammar and punctuation
  • Cognitive abilities (knowledge and cognitive skills, literacy and numeracy): you will need to perform basic arithmetic
  • Information and Communication Technology (ICT) abilities: you will need to competently use a desktop operating system such as Microsoft Windows or Mac OS X, an Internet browser, an email client, and competently use productivity software such as Microsoft Office
  • Although some aspects of discipline software will be learnt as part of your course, you will need to be able to independently learn to use features of software
  • Sensory abilities (visual, auditory and tactile), strength and mobility (gross motor skills and fine motor skills): you will need to perceive fine detail on a computer screen and interact with a computer through devices such as a mouse, touchscreen or keyboard. Some units require physical movement and installation of computer equipment and components such as internal components and networking equipment and cables. You would be expected to either perform or supervise the movement and installation of small computer equipment
  • Sustainable performance: you will need to be able to concentrate for at least 2 hours at a time
  • Interpersonal engagement: you will need to be able to work productively in a team, build rapport with future clients and admit mistakes
  • Ethical behaviour: you will need to demonstrate honesty and integrity in academic and professional practice
  • Behavioural stability: you will need to interact with people from a wide range of cultures in a calm and composed manner in difficult situations
  • Legal compliance: you will need to comply with the policies and practices of the ICT business organisation in which you find employment.

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $5,808.00 (2025)
$6,048.00 (2026)
Subsidised Full Fee $2,556.00 (2025)
$2,688.00 (2026)
Subsidised Concession Fee $1,476.00 (2025)
$1,572.00 (2026)
Fee for service per unit $484.00 (2025)
$504.00 (2026)
Subsidised full fee per unit $213.00 (2025)
$224.00 (2026)
RPL Fee for service per Unit $363.00 (2025)
$378.00 (2026)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Information Technology and Digital Media
Skill Area
  • Information Technology
AQF Level Level 3: Certificate III

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes 		Not Applicable
International Students
CRICOS Codes 		Not Applicable

Student Outcomes, Career Opportunities and Occupations

Possible job titles relevant to this qualification include: IT Technician, Customer Service Representative (ICT), Client Support Officer (ICT) ,User Support Specialist, Help Desk Officer.

Course Structures

In order to complete this course, you must:

  1. Complete 6 core units
  2. Complete 6 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Standard Course Structure

9 months full-time or 18 months part-time

  • On-campus
Application Development & Usage
ICTICT214 Operate application software packages More Information Training.gov Details
ICTPRG302 Apply introductory programming techniques More Information Training.gov Details
Hardware & Operating Systems
ICTICT303 Connect internal hardware components More Information Training.gov Details
ICTICT302 Install and optimise operating system software More Information Training.gov Details
Managing Information in ICT
ICTICT313 Identify IP, ethics and privacy policies in ICT environments More Information Training.gov Details
BSBXCS303 Securely manage personally identifiable information and workplace information More Information Training.gov Details
Small Business Networks
ICTNWK311 Install and test network protocols More Information Training.gov Details
ICTSAS310 Install, configure and secure a small office or home office network More Information Training.gov Details
Thinking Skills
BSBCRT301 Develop and extend critical and creative thinking skills More Information Training.gov Details
Working in ICT
ICTSAS305 Provide ICT advice to clients More Information Training.gov Details
BSBXTW301 Work in a team More Information Training.gov Details
Business Network Administration
ICTNWK309 Configure and administer network operating systems More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
ICTICT214 Operate application software packages
ICTPRG302 Apply introductory programming techniques
ICTICT303 Connect internal hardware components
ICTICT302 Install and optimise operating system software
ICTICT313 Identify IP, ethics and privacy policies in ICT environments
BSBXCS303 Securely manage personally identifiable information and workplace information
ICTNWK311 Install and test network protocols
ICTSAS310 Install, configure and secure a small office or home office network
BSBCRT301 Develop and extend critical and creative thinking skills
ICTSAS305 Provide ICT advice to clients
BSBXTW301 Work in a team
ICTNWK309 Configure and administer network operating systems

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Project
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2021 Availabilities

Standard Course Structure

On-campus

Mackay City

July: Full Time/Part Time
October: Full Time/Part Time

Rockhampton City

July: Full Time/Part Time
October: Full Time/Part Time

Domestic 2022 Availabilities

Standard Course Structure

On-campus

Mackay City

February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Rockhampton City

February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Domestic 2023 Availabilities

Standard Course Structure

On-campus

Mackay City

February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Rockhampton City

February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Domestic 2024 Availabilities

Standard Course Structure

On-campus

Rockhampton City

February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Domestic 2025 Availabilities

Standard Course Structure

On-campus

Mackay City

February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Rockhampton City

February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Domestic 2026 Availabilities

Standard Course Structure

On-campus

Mackay City

February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Rockhampton City

February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Digital Community

Our program offers a vibrant digital community with weekly Zoom sessions, forums, and other activities. Participation is optional, but we highly recommend joining in — being active in the community helps you succeed and also benefits your fellow students.

Study load

Students can enrol in as few or as many units as they wish. However, consideration should be given to the time taken to complete the entire course if minimal units are chosen. Full-time students would usually undertake all available units in a study period and commit approximately 35 hours per week across the full duration of the course to complete it in 9 months.  Part-time students would usually undertake half of the available units in a study period and commit approximately 17.5 hours per week to complete the course in 18 months.

Break periods

The program includes breaks that coincide with the Queensland school holiday periods.

Enrolment Information

Units are organised into clusters or units, which are delivered across a nine-week study period, as shown in the figure below. Students should pay close attention to the Last day to enrol and the Last day to withdraw to avoid disappointment.

Compulsory Attendance for on-campus course

Students studying via the on-campus course are required to attend on-campus as detailed in the timetable below

Expected Attendance for on-campus and online course

Students studying via the online course or any online unit are expected to attend a one-hour weekly Zoom session for each unit. These sessions are recorded for viewing later.

ON-CAMPUS course     Lab - Mackay City Building 1 Room 2:24        OR          Lab - Rockhampton City Room 2:05

Intake

Time

Date

Attend

Unit

Cluster

 

 

 

Feb
2026

9:00am – 2:30 pm

Mon 16 Mar –30 Mar

Lab

ICTNWK309 Configure and administer NOS
Mandatory lab attendance required

Business network administration

9:00 – 10:30 am

Wed 4 Feb – 1 Apr

Zoom

9:00am – 2:30 pm

   Thu 5 Feb – 2 Apr

Lab

9:00 – 10:00 am

Tue 3 Feb – 31 Mar

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30- 11:30 am

Tue 3 Feb – 31 Mar

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 – 1:00 pm

Tue 3 Feb – 31 Mar

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

 

 

 

Apr
2026

9:00am – 2:30 pm 

Mon 1 Jun – 15 Jun

Lab


ICTICT314 Connect hardware components
ICTICT317 Maintain standard OS environments
Mandatory lab attendance required

Hardware and OS’s

9:00 –10:30 am

Wed 22 Apr–17 Jun

Zoom

9:00am – 2:30 pm

Thu 23 Apr– 18 Jun

Lab

9:00 –10:00 am

Tue 21 Apr– 16 Jun

Zoom

ICTPRG302 Apply intro programming techniques

App Dev & Use

10:30 – 11:30 am

Tue 21 Apr– 16 Jun

Zoom

ICTICT214 Operate app software packages

 

 

 

Jul
2026

9:00am – 2:30 pm

Mon 13 Jul – 7 Sep

Lab

ICTSAS310 Install, configure and secure a small office or home office network
ICTNWK311 Install and test network protocols
Mandatory lab attendance required

Small Business Networks

9:00 –10:30 am

Wed 15 Jul –19 Sep

Zoom

9:00am – 2:30 pm   

Thu 16 Apr–10 Sep

Lab

9:00 – 10:00 am

Tue 14 Jul – 8 Sep

Zoom

BSBXCS303 Securely manage information

Managing Information in ICT

10:30 – 11:30 am

Tue 14 Jul – 8 Sep

Zoom

ICTICT313 Identify IP, ethics and privacy policies

 

 

 

Oct
2026

9:00am – 2:30 pm

Mon 5 Oct – 30 Nov

Lab

ICTNWK309 Configure and administer NOS
Mandatory lab attendance required

Business network administration

9:00 – 10:30 am

Wed 7 Oct – 2 Dec

Zoom

9:00am – 2:30 pm

Thu 8 Oct – 3 Dec

Lab

9:00 – 10:00 am

Tue 6 Oct – 1 Dec

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30- 11:30 am

Tue 6 Oct – 1 Dec

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 – 1:00 pm

Tue 6 Oct – 1 Dec

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

 

ONLINE course – All sessions are delivered via Zoom video conferencing. Camera and microphone are required

Intake

Time

Date

Attend

Unit

Cluster

 

 

 

Feb
2026

  9:00 – 10:00 am

Tue 3 Feb – 31 Mar

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30 – 11:30 am

Tue 3 Feb – 31 Mar

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 –   1:00 pm

Tue 3 Feb – 31 Mar

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

  1:30 –   2:30 pm

Tue 3 Feb – 31 Mar

Zoom

ICTICT213 Use computer OS and hardware

OS & hardware

 

 

 

Apr
2026

 9:00 – 10:00 am

Tue 21 Apr –16 Jun

Zoom

ICTPRG302 Apply intro programming techniques

Application Dev & Use

10:30 –11:30 am

Tue 21 Apr –16 Jun

Zoom

ICTICT214 Operate app software packages

 12:00 – 1:00 pm 

Tue 21 Apr –16 Jun

Zoom

BSBXCS301 Protect online profile from threats

Cyber security

  1:30 – 2:30 pm

Tue 21 Apr –16 Jun

Zoom

BSBXCS301 Identify and report security threats

 

 

 

Jul
2026

  9:00 – 10:00 am

Tue 14 Jul – 8 Sep

Zoom

BSBXCS303 Securely manage information

Managing Information in ICT

10:30 – 11:30 am

Tue 14 Jul – 8 Sep

Zoom

ICTICT313 Identify IP, ethics and privacy policies

12:00 –   1:00 pm

Tue 14 Jul – 8 Sep

Zoom

ICTICT219 Interact and resolve ICT queries

Service Desk

  1:30 –   2:30 pm

Tue 14 Jul – 8 Sep

Zoom

ICTSAS212 Record client support requests

 

 

 

Oct
2026

  9:00 – 10:00 am

Tue 6 Oct – 1 Dec

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30 – 11:30 am

Tue 6 Oct – 1 Dec

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 –   1:00 pm

Tue 6 Oct – 1 Dec

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

  1:30 –   2:30 pm

Tue 6 Oct – 1 Dec

Zoom

ICTICT213 Use computer OS and hardware

OS & hardware