This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.
These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
There are no entry requirements for this qualification.
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
As with previous qualification, the number of hours remains the same 120 Hours. This is managed through ongoing WIL team.
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How to Apply | Please Enquire or Apply Now | ||||||||||||||||
Study Area |
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Skill Area |
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
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Occupational Outcome: Assistant In Nursing, Personal Care Attendant, Community Care Worker, Support Worker, Disability Support Worker
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Core All nine (9) core units must be undertaken. Students must choose one (1) specialisation, Ageing or Disability. |
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CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
CHCCCS040 | Support independence and wellbeing | More Information | Training.gov Details | |
CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
Elective - AGEING SPECIALISATION For the ageing specialisation, choose all 6 electives. |
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CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
Elective -DISABILITY SPECIALISATION For the disability specialisation, choose all 6 electives.. |
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CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCDIS020 | Work effectively in disability support | More Information | Training.gov Details | |
CHCDIS012 | Support community participation and social inclusion | More Information | Training.gov Details | |
CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach | More Information | Training.gov Details |
Sequence | Unit |
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1 | CHCLEG001 - Work legally and ethically |
1 | CHCDIV001 - Work with diverse people |
1 | CHCCOM005 - Communicate and work in health or community services |
2 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
2 | CHCCCS041 - Recognise health body systems |
2 | HLTWHS002 - Follow safe work practices for direct client care |
3 | CHCCCS040 - Support independence and wellbeing |
3 | CHCCCS038 - Facilitate the empowerment of people receiving support |
3 | CHCCCS031 - Provide individualised support |
4 | CHCMHS001 - Work with people with mental health issues |
4 | CHCCCS036 - Support relationships with carer and family |
4 | CHCCCS037 - Visit client residence |
4 | CHCMHS001 - Work with people with mental health issues |
4 | CHCCCS036 - Support relationships with carer and family |
4 | CHCCCS037 - Visit client residence |
5 | CHCPAL003 - Deliver care services using a palliative approach |
5 | CHCAGE013 - Work effectively in aged care |
5 | CHCAGE011 - Provide support to people living with dementia |
5 | CHCDIS020 - Work effectively in disability support |
5 | CHCDIS012 - Support community participation and social inclusion |
5 | CHCDIS011 - Contribute to ongoing skills development using a strengths-based approach |
This program is typically delivered over a 52 week period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.
Core All nine (9) core units must be undertaken. |
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CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
CHCCCS040 | Support independence and wellbeing | More Information | Training.gov Details | |
CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
Elective - AGEING SPECIALISATION
All six (6) units must be completed for the ageing specialisation of the Cert III in Individual Support (Ageing).
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CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details |
Sequence | Unit |
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1 | CHCLEG001 - Work legally and ethically |
1 | CHCDIV001 - Work with diverse people |
1 | CHCCOM005 - Communicate and work in health or community services |
2 | HLTWHS002 - Follow safe work practices for direct client care |
2 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
2 | CHCCCS041 - Recognise health body systems |
3 | CHCCCS040 - Support independence and wellbeing |
3 | CHCCCS038 - Facilitate the empowerment of people receiving support |
3 | CHCCCS031 - Provide individualised support |
3 | CHCAGE013 - Work effectively in aged care |
4 | CHCCCS036 - Support relationships with carer and family |
4 | CHCCCS037 - Visit client residence |
4 | CHCMHS001 - Work with people with mental health issues |
5 | CHCPAL003 - Deliver care services using a palliative approach |
5 | CHCAGE011 - Provide support to people living with dementia |
Core All nine (9) core units must be undertaken plus ageing Specialisation only. |
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CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
CHCCCS040 | Support independence and wellbeing | More Information | Training.gov Details | |
CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
Elective - AGEING SPECIALISATION For the ageing specialisation, choose all 6 electives. |
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CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details |
Sequence | Unit |
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1 | CHCCOM005 - Communicate and work in health or community services |
1 | CHCLEG001 - Work legally and ethically |
1 | CHCDIV001 - Work with diverse people |
2 | CHCCCS041 - Recognise health body systems |
2 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
2 | HLTWHS002 - Follow safe work practices for direct client care |
3 | CHCCCS040 - Support independence and wellbeing |
3 | CHCCCS038 - Facilitate the empowerment of people receiving support |
3 | CHCCCS031 - Provide individualised support |
4 | CHCCCS036 - Support relationships with carer and family |
4 | CHCCCS037 - Visit client residence |
4 | CHCMHS001 - Work with people with mental health issues |
5 | CHCPAL003 - Deliver care services using a palliative approach |
5 | CHCAGE011 - Provide support to people living with dementia |
5 | CHCAGE013 - Work effectively in aged care |
This structure provides the opportunity for experienced workers to have their knowledge, skills and experience recognised.
Core All nine (9) core units + six (6) electives chosen from the list below must be completed to be eligible to be awarded the CHC33021 qualification. |
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CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
CHCCCS040 | Support independence and wellbeing | More Information | Training.gov Details | |
CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
Electives To be eligible for the ageing specialisation a student must seek RPL for sequences1 & 2. A student seeking the disability specialisation must seek RPL units from sequences 1 & 3. If a combination of units from all sequences are selected, no specialisation we be granted. |
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CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach | More Information | Training.gov Details | |
CHCDIS020 | Work effectively in disability support | More Information | Training.gov Details | |
CHCDIS012 | Support community participation and social inclusion | More Information | Training.gov Details |
Sequence | Unit |
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1 | CHCCCS037 - Visit client residence |
1 | CHCMHS001 - Work with people with mental health issues |
1 | CHCCCS036 - Support relationships with carer and family |
2 | CHCAGE011 - Provide support to people living with dementia |
2 | CHCAGE013 - Work effectively in aged care |
2 | CHCPAL003 - Deliver care services using a palliative approach |
3 | CHCDIS011 - Contribute to ongoing skills development using a strengths-based approach |
3 | CHCDIS020 - Work effectively in disability support |
3 | CHCDIS012 - Support community participation and social inclusion |
Unit Code | Unit Name |
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CHCLEG001 | Work legally and ethically |
CHCCOM005 | Communicate and work in health or community services |
CHCCCS031 | Provide individualised support |
CHCCCS041 | Recognise health body systems |
CHCCCS040 | Support independence and wellbeing |
CHCCCS038 | Facilitate the empowerment of people receiving support |
HLTINF006 | Apply basic principles and practices of infection prevention and control |
HLTWHS002 | Follow safe work practices for direct client care |
CHCDIV001 | Work with diverse people |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
RPL |
Third Party Verification |
Timetable Information
Please access your timetable via the link here. Click on your chosen Course Timetable, then locate the tab of the Campus you are enrolled in to view your timetable.
Residential School Information
As this course is delivered through a blended delivery method (Mixed Mode), students will be required to undertake 2 blocks of residential schools throughout the duration of their course: 1 x 1 day block and 1 x 3 day block as scheduled by CQUniversity to prepare for vocational placements.
Residential schools for this course are conducted on campus in Bundaberg, Gladstone, Mackay City, Rockhampton North and Townsville.
Throughout the duration of this course, students will be required to undertake 2 blocks of residential schools: 1 x 1 day block and 1 x 3 day block, at a campus of their choosing.
**Residential school dates will be confirmed by your teacher in accordance with your commencement intake and course progression. Students are advised to confirm dates with their teacher prior to making travel and personal arrangements.
Residential 1 date (1 day)
**Undertaken once you have completed the 1st sequence of units and have completed, (or at least enrolled into) the 2nd sequence units.
Residential 2 dates (3 day)
**Undertaken once you have completed the 3rd sequence of units and completed, (or at least enrolled into) the 4th sequence of units.
Mandatory Check Requirements
As per the CQU Immunisation Policy and for patient and student safety, students are required to meet Mandatory Check Requirements prior to completing their Vocational Placement.
Please click here for full details of your requirements.
Please (fix space) see mandatory check cut off dates here. You will not be eligible to proceed to placement if you fail to meet the deadline.
Any enquiries regarding Mandatory Checks should be directed to the WIL (Work Integrated Learning) Team via email to WILCompliance@cqu.edu.au or call (07) 4930 9124.
Vocational Placement
Students are required to:
- Meet Mandatory Check Requirements as per the CQU Immunisation Policy and for patient and student safety.
- Complete a mandatory work placement of at least 120 hours of direct support work in at least one aged care, home and community, disability or community service organisation, and
- Meet the assessment conditions per unit of competency, which includes work placement and/or simulated assessment
Depending upon the capacity of the health care providers/facilities in the student’s geographical area, students may be expected to travel to an alternative location to complete their prescribed work placement. Students will only be offered one placement per student, per course, per term.
Any enquiries regarding Vocational Placement should be directed to the WIL (Work Integrated Learning) Team via email to WILNMSS@cqu.edu.au or call (07) 4930 9124, option 4.
Resource and Computing Requirements
It is a requirement that you have access to internet connection to access online resources which would include email, ZOOM, Microsoft Teams and Moodle.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.