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CH80 - Graduate Certificate in Emergency and Health Services Management

Overview

Course Overview

The Graduate Certificate in Emergency and Health Services Management will provide contemporary knowledge and skills to enable healthcare and emergency response managers to excel in Australia’s complex and dynamic health care environment. This course examines International and National healthcare, contemporary reform agendas and governance in health care organisations while allowing you to apply this understanding to your own workplace. You will learn to identify and minimise risk, determine access and equity issues and examine organisational culture to effect positive organisational performance.

Career Information

Successful graduates would be eligible for employment in managerial positions in hospitals (public, private and not-for-profit), the health services sector and community settings.

Course Details
Duration 1 years full-time or 2 years part-time
Credit Points that Must be Earned 24
Number of Units Required CQUniversity uses the concept of credits to express the amount of study required for a particular course and individual units. The number of units varies between courses. Units in postgraduate courses normally consist of 6 points of credit or multiples thereof (e.g. 12, 18, 24).
Expected Hours of Study One point of credit is equivalent to an expectation of approximately two hours of student work per week in a term.
Course Type Postgraduate Award
Qualification (post nominal) GradCertEmergHlthSerMgt
AQF Level Level 8: Graduate Certificate
Course Fees
Indicative Year - 2025
  • Domestic Full Fee Paying – Indicative First Year Fee - $15,243
Indicative Year - 2024
  • Commonwealth Supported Place – Indicative First Year Fee - $6,316
  • Domestic Full Fee Paying – Indicative First Year Fee - $13,818
  • International Indicative First Term Fee - $17,160
  • International Indicative First Year Fee - $17,160
Indicative Year - 2023
  • Commonwealth Supported Place – Indicative First Year Fee - $5,858
  • Domestic Full Fee Paying – Indicative First Year Fee - $12,718.5
Indicative Year - 2022
  • Domestic Full Fee Paying – Indicative First Year Fee - $12,345

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Where and when can I start?
Units offered internally at the below campuses may be delivered using a combination of face-to-face and video conferencing style teaching.
Units offered via MIX mode are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools, placements and/or work integrated learning. See Course Features tab for further information. Online units are delivered using online resources only.
Please Click Here for more information.
The following tables list the courses availabilities by location and term. Directing your pointer over your preferred location will provide further information if this course is not available for the full duration. Please be sure to also check individual unit availability by location and term prior to enrolling.

Domestic Availability

Term 1 - 2026

Online

Term 1 - 2025

Online

Term 1 - 2024

Online

Term 2 - 2023

Sorry, no domestic availabilities found.

Term 1 - 2023

Online

Term 1 - 2022

Online

Term 2 - 2021

Sorry, no domestic availabilities found.

Term 1 - 2021

Melbourne
Online
Sydney

Term 2 - 2020

Online

Term 1 - 2020

Online

Term 2 - 2019

Online

Term 1 - 2019

Online

Term 2 - 2018

All units are offered by distance.
Distance

Term 1 - 2018

The Course Coordinator is located in Noosa Campus.
Distance

Term 1 - 2017

Distance
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International Availability

Term 1 - 2026

Sorry, no international availabilities found.

Term 1 - 2025

Sorry, no international availabilities found.

Term 1 - 2024

Sorry, no international availabilities found.

Term 2 - 2023

Sorry, no international availabilities found.

Term 1 - 2023

Sorry, no international availabilities found.

Term 1 - 2022

Sorry, no international availabilities found.

Term 2 - 2021

Sorry, no international availabilities found.

Term 1 - 2021

Online

Term 2 - 2020

Sorry, no international availabilities found.

Term 1 - 2020

Sorry, no international availabilities found.

Term 2 - 2019

Sorry, no international availabilities found.

Term 1 - 2019

Sorry, no international availabilities found.

Term 2 - 2018

All units are offered by distance.
Sorry, no international availabilities found.

Term 1 - 2018

The Course Coordinator is located in Noosa Campus.
Sorry, no international availabilities found.

Term 1 - 2017

Sorry, no international availabilities found.
Show All
For any problems regarding admissions availability for the selected course please contact 13 CQUni (13 27 86) or send us an email at http://contactus.cqu.edu.au/
What do I need to start?
Entry Requirements

To be eligible for entry into this course, applicants must hold one of the following:

  • A completed Australian Bachelor degree, or higher Australian Qualifications Framework (AQF) equivalent qualification; or
  • A minimum of 5 years experience as a health leader or manager in a healthcare and emergency service setting.

Professional experience must be shown in a letter of employment which is presented on a company letterhead as well as signed and dated by a delegated authority. The letter must contain position title, duties performed and length of service.

English Language Proficiency Requirements:

If you were not born in Australia, Canada, New Zealand, United Kingdom, Ireland, South Africa or United States of America, you are required to meet the English Language Proficiency requirements set by the University.

Applicants are required to provide evidence of completion of:

  • a secondary qualification (Year 11 or 12, or equivalent); or
  • bachelor level qualification study for a period of at least 2 years full time with a minimum overall GPA 4.0

completed within Australia, Canada, New Zealand, United Kingdom, South Africa, Ireland or United States of America.

If you do not satisfy any of the above, you will need to undertake an English language proficiency test and achieve the following scores:

  • An International English Language Testing System (IELTS Academic) overall band score of at least 6.0 with a minimum 5.5 in each subset; or
  • Test of English as a Foreign Language (TOEFL) - Requires 550 or better overall and minimum TWE score of 4.5 (Paper Based Test), or 75 or better overall and no score less than 17 (Internet Based Test); or
  • Pearson Test of English Academic (PTE Academic) - Requires an overall score of 54 with no sub-score less than 46; or
  • An Occupational English Test with Grades A or B only in each of the four components.

English test results remain valid for no more than two years between final examination date and the date of commencement of study, and must appear on a single result certificate.

Each student will be assessed individually.

Assumed Knowledge

Not applicable.

Security Requirements

NA

Health Requirements

NA

Course Features

Awards and Accreditation

Interim Awards Not applicable
Exit Awards Not applicable
Accreditation
  • Not applicable

Residential School Requirements

No Residential School for this course.

Practicum/Work Placement

Not applicable

Previous and Current Enrolments

Year Number of Students
2024 4
2023 3
2022 1
2021 2
2020 3
Inherent Requirements
There are Inherent Requirements (IRs) that you need to be aware of, and fulfil, to achieve the core learning outcomes of the units and course. IRs are the essential capabilities, knowledge, behaviours and skills that are needed to complete a unit or course.

Please note that in some instances there may be similarities between course, entry and inherent requirements.

If you experience difficulties meeting these requirements, reasonable adjustments may be made upon contacting accessibility@cqu.edu.au. Adjustment must not compromise the academic integrity of the degree or course chosen at CQUniversity or the legal requirements of field education.

Ethical Behaviour
  • Complying with academic and non-academic misconduct policies and procedures, including CQUniversity’s Student Charter, Student Misconduct Policy, Student Behavioural Misconduct Procedures, and Assessment Policy and Procedure (Higher Education Coursework).
  • Treating personal information obtained in the classroom and online as private and confidential, ensuring that all data and discussions are handled with discretion and in accordance with privacy laws and institutional guidelines.
  • Respecting individual and group diversity by demonstrating sensitivity to religious, cultural, and individual differences, fostering an inclusive and supportive learning environment.
  • Demonstrating the ability to reflect on ethical dilemmas and issues, taking responsibility for ensuring awareness of ethical behaviour, and applying ethical principles to decision-making processes in healthcare and emergency management settings.
  • Upholding the highest standards of professional integrity by acting honestly, responsibly, and transparently in all professional interactions and decisions, thereby building trust and credibility within the healthcare and emergency services sectors.

 

Behavioural Stability
  • Being receptive and responding appropriately to different viewpoints, constructive feedback, and direction from academics and peers, showing a willingness to learn and adapt.
  • Interacting positively and effectively in groups with other students during online learning sessions or on-campus tutorials, contributing to a collaborative and supportive learning environment.
  • Contributing to online discussion forums and tutorials with peers and academics while using respectful language and tone, ensuring productive and respectful dialogue.

 

Legal Compliance

Emergency and Health Service Managers are guided by specific legislation to enable the safe delivery of care. Students need to demonstrate knowledge, understanding, and compliance with Australian Law, professional regulations and scope of practice.

Students must be able to know, understand, and comply with legislative and regulatory requirements of their roles in hospitals and health settings. 

Anyone can make a complaint about a registered health practitioner’s health, performance or conduct through the Australian Health Practitioner Regulatory Agency (Ahpra). Compliance with these professional regulations and the Australian Law ensures that students are both responsible and accountable for conduct while practising their profession as well as in their personal time.

Reasonable adjustments

Reasonable adjustments for a student’s individual needs may be considered, provided that they are consistent with legislative and regulatory requirements. Reasonable adjustments will typically be determined as an outcome of the registration process with CQUniversity Inclusion and Accessibility Services. In some cases, a continuing student may approach directly the relevant academic staff who may refer the matter to Inclusion and Accessibility Services.

Communication Skills (Verbal, Non-verbal, Written and Technology)
  • Understanding and responding to verbal communication accurately, appropriately, and in a timely manner, ensuring clarity and comprehension in interactions.
  • Recognising, interpreting, and responding appropriately to behavioural cues, enhancing the effectiveness of interpersonal communication.
  • Observing and understanding non-verbal cues in online lectures, on-campus lessons, and group work with other students, using these cues to enhance communication.
     
Cognitive Abilities (Knowledge and Cognitive Skills, Literacy and Numeracy)
  • Having the capacity to locate appropriate and relevant information, ensuring the use of credible and current sources in practice.
  • Having the ability to process information relevant to practice, analysing and synthesising data to inform decision-making.
  • Having the ability to integrate and implement knowledge in practice, applying theoretical concepts to real-world scenarios in healthcare and emergency services.
  • Conceptualising and using appropriate knowledge in response to academic assessment items, showcasing the ability to apply learned concepts to evaluative tasks.
  • Completing academic learning activities and assessment tasks, and performing clinical skills within reasonable set timeframes, demonstrating efficiency and time management.
     
Sensory Abilities (Visual, Auditory, Tactile)
  • Accurately interpreting and analysing visual information, such as charts, graphs, and data reports, essential for decision-making and strategic planning in healthcare and emergency management.
  • Observing and assessing non-verbal cues during interactions with peers, faculty, and stakeholders to ensure effective communication and relationship building.
  • Effectively listening to and comprehending spoken information during lectures, discussions, and presentations, ensuring a thorough understanding of course material and practical instructions.
  • Responding appropriately to auditory signals and alarms in simulated emergency scenarios, if applicable, to demonstrate readiness for real-world situations.
Relational Skills
  • Establishing and maintaining trust and rapport with colleagues, stakeholders, and patients, fostering a collaborative and supportive work environment.
  • Demonstrating the ability to work effectively within teams, both in academic settings and professional practice, to achieve common goals and improve outcomes in healthcare and emergency services.
  • Managing and resolving conflicts constructively, employing negotiation and mediation skills to address disagreements and promote a positive work atmosphere.
  • Exhibiting strong interpersonal communication skills, including active listening, clear articulation of ideas, and respectful engagement in discussions and decision-making processes.
  • Building and maintaining professional networks within the healthcare and emergency management fields, leveraging these connections for professional development and collaborative opportunities.
  • Demonstrating cultural competence by being sensitive to and respectful of cultural, religious, and individual differences, and incorporating this awareness into relational practices.
Reflective Skills
  • Reflecting on the content taught during the course.
  • Considering and accepting feedback from academic staff or mentor teacher during the course.
  • Accurately reflecting on management and leadership philosophies throughout the course. 
  • Reflecting on topics taught during the course of study, including on situations that may be difficult or sensitive, yet still require reflective processing, judgement or action.
  • Identifying when your practice may be negatively affected by personal experience and/or reactions.

 

Sustainable Performance
  • Engaging in continuous improvement practices, such as regular performance evaluations, feedback mechanisms, and professional development, to ensure ongoing enhancement of skills and processes.
  • Incorporating environmentally sustainable practices in healthcare and emergency services management, such as reducing energy consumption, minimising waste, and promoting green initiatives.
  • Building organizational and individual resilience to adapt to and recover from disruptions, ensuring consistent and reliable service delivery in the face of challenges.
Interpersonal Engagement
  • Actively participating in team activities, discussions, and collaborative projects, both in academic and professional settings, to enhance collective problem-solving and innovation.
  • Engaging in clear, respectful, and effective communication, ensuring that all parties are heard and understood, and that information is accurately conveyed and received.
  • Developing and maintaining positive relationships with a diverse range of individuals, including peers, faculty, healthcare professionals, and community members, to support a network of collaboration and mutual support.
  • Collaborating effectively within multidisciplinary teams, recognising the value of diverse perspectives and working together towards common goals in healthcare and emergency management.
  • Being culturally sensitive and inclusive in interactions, showing respect for cultural, religious, and individual differences, and promoting an inclusive environment.
     
Information and Communication Technology (ICT) Abilities
  • Competently using a desktop operating system such as Microsoft Windows or Mac OS X.
  • Demonstrating strong digital literacy skills, including the ability to navigate and utilize various digital tools and platforms effectively in academic and professional contexts.
  • Engaging in e-learning and online collaboration, using learning management systems (LMS) and other online educational tools to participate in coursework and professional development activities.
  • Regularly accessing the Internet for research, and email for communication with peers and lecturers.
  • Understanding and implementing cybersecurity best practices to protect sensitive healthcare information and ensure compliance with data protection regulations.
     

 

 

Core Learning Outcomes
  • 1. Evaluate Australian health care models against international models
  • 2. Analyse the relationship between Commonwealth and State funding and health care reforms and their relevance to managing a health care organisation
  • 3. Analyse management responsibilities in recent health care reform in relation to equity and access
  • 4. Examine health data to manage risk and initiate innovation
  • 5. Evaluate the impact of organisational culture on health care organisational performance
  • 6. Think critically about current and emerging national and international health management approaches.
  Course Learning Outcomes
Australian Qualifications Framework Descriptors 1 2 3 4 5 6
1. KNOWLEDGE Have specialised knowledge within a systematic and coherent body of knowledge that may include the acquisition and application of knowledge and skills in a new or existing discipline or professional area
2. SKILLS Have cognitive skills to review,analyse, consolidate and synthesise knowledge and identify and provide solutions to complex problems
3. SKILLS Have cognitive skills to think critically and to generate and evaluate complex ideas
4. SKILLS Have specialised technical and creative skills in a field of highly skilled and/or professional practice
5. SKILLS Have communication skills to demonstrate an understanding of theoretical concepts
6. SKILLS Have communication skills to transfer complex knowledge and ideas to a variety of audiences
7. APPLICATION OF KNOWLEDGE & SKILLS Be able to make high level, independent judgements in a range of technical or management functions in varied specialised contexts
8. APPLICATION OF KNOWLEDGE & SKILLS Be able to initiate, plan, implement and evaluate broad functions within varied specialised technical and/or creative contexts
9. APPLICATION OF KNOWLEDGE & SKILL Be responsible and accountable for personal outputs and all aspects of the work or function of others within broad parameters
10. FOUNDATIONAL KNOWLEDGE sufficient to undertake qualifications
11. ACQUISITION AND APPLICATION of knowledge in new or existing disciplines or professional areas drawn from higher education units
12. FOUNDATIONAL SKILLS sufficient to undertake qualifications
13. ACQUISITION AND APPLICATION of skills in new or existing disciplines or professional areas drawn from higher education units
14. Course content drawn from higher education units
Course Structure

In order to complete this course, you must:

  1. Complete the core structure
More Details

Computing Requirements

As a student, it is necessary to have access to a computer or equivalent device in order to complete your coursework. You should have a good understanding of technology and the ability to navigate the online environment, which may involve completing online assessments, participating in online forums, and responding to emails. There may be instances where you need to use a computer or equivalent device for in-class tasks or assessments. It is important that you have dependable access to the internet and a computer or equivalent device capable of video conferencing for online classes. Make sure to review your unit profiles to learn about any specific technology requirements for your coursework.