Course Terminated
Please note the information shown below is for a course that has been terminated and is no longer offered.
Course Details
Course Summary
A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Course Details
| Course Type | Short Course (Accredited) |
|---|---|
| Student Availability |
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| Fees | For detailed information on Course Fees, visit www.cqu.edu.au/fees |
| Application Mode |
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| How to Apply | Please Enquire |
| Study Area |
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| Skill Area |
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Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
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International Students CRICOS Codes |
Not Applicable |
Course Structures
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Standard Course Structure
No duration entered.
- On-campus
| Units | ||||
|---|---|---|---|---|
| SITXCOM005 | Manage conflict | More Information | Training.gov Details | |
| SITXCCS008 | Develop and manage quality customer service practices | More Information | Training.gov Details | |
| SITXCCS007 | Enhance customer service experiences | More Information | Training.gov Details | |
Unit Sequence
For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
| Unit Code | Unit Name |
|---|---|
| SITXCOM005 | Manage conflict |
| SITXCCS008 | Develop and manage quality customer service practices |
| SITXCCS007 | Enhance customer service experiences |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
There are currently no intakes for this course.
More Details
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