Course Summary
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsThere are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
Students are required to undertake 36 service periods for this qualification. Whilst some of these service periods may be completed on campus at CQUniversity Training Restaurant, the majority of services will need to be completed in industry. Students therefore must have a job within industry to undertake these required services.
ADDITIONAL STUDY REQUIREMENTS
Students will require access to a computer with internet and have basic/intermediate computer skills.
What to wear:
For class
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- Plain black polo or t-shirt (NO images)
- NO leggings, NO jeans, NO short shorts. NO singlets, NO cargo pants, NO tops that are exposing the body
For service days
- Plain black button shirt or blouse, short sleeved or ¾
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- NO leggings, NO jeans, No short shorts. NO singlets. NO cargo pants
Course Details
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| Student Availability |
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 3: Certificate III |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
- Complete 6 core units
- Complete 9 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
20 weeks - three days per week
- On-campus
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Core SITHIND008 Work effectively in hospitality service requires the completion of 36 complete service periods. Whilst some of these service periods may be completed on campus at CQUniversity Training Restaurant, the majority of services will need to be completed in industry. Students therefore must have a job within industry to undertake these required services. |
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|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND008 | Work effectively in hospitality service | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
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Elective Please be aware of pre-requisite units for some food and beverage units (SITXFSA005, SITHFAB021). These pre-requisite units must be delivered and assessed prior to commencement of relevant units. |
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| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
| SITHFAB034 | Provide table service of food and beverage | More Information | Training.gov Details | |
| SITHFAB023 | Operate a bar | More Information | Training.gov Details | |
| SITXFIN007 | Process financial transactions | More Information | Training.gov Details | |
| SITXFSA006 | Participate in safe food handling practices | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 6 | SITHFAB025 - Prepare and serve espresso coffee |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITHIND008 - Work effectively in hospitality service |
| 9 | SITXCCS014 - Provide service to customers |
| 10 | SITHFAB034 - Provide table service of food and beverage |
| 11 | SITHFAB023 - Operate a bar |
| 12 | SITXFIN007 - Process financial transactions |
| 13 | SITXFSA006 - Participate in safe food handling practices |
| 14 | SITHIND006 - Source and use information on the hospitality industry |
| 15 | SITXHRM007 - Coach others in job skills |
12 months - one day per week
- On-campus
|
Core SITHIND008 Work effectively in hospitality service. requires the completion of 36 complete service periods. Whilst some of these service periods may be completed on campus at CQUniversity Training Restaurant, the majority of services will need to be completed in industry. Students therefore must have a job within industry to undertake these required services. |
||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND008 | Work effectively in hospitality service | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
|
Elective Please be aware of pre-requisite units for some food and beverage units (SITXFSA005, SITHFAB021). These pre-requisite units must be delivered and assessed prior to commencement of relevant units. |
||||
| SITXFSA006 | Participate in safe food handling practices | More Information | Training.gov Details | |
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
| SITHFAB034 | Provide table service of food and beverage | More Information | Training.gov Details | |
| SITHFAB023 | Operate a bar | More Information | Training.gov Details | |
| SITXFIN007 | Process financial transactions | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 6 | SITHFAB025 - Prepare and serve espresso coffee |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITHIND008 - Work effectively in hospitality service |
| 9 | SITXCCS014 - Provide service to customers |
| 10 | SITHFAB034 - Provide table service of food and beverage |
| 11 | SITHFAB023 - Operate a bar |
| 12 | SITXFIN007 - Process financial transactions |
| 13 | BSBSUS211 - Participate in sustainable work practices |
| 14 | SITHIND006 - Source and use information on the hospitality industry |
| 15 | SITXHRM007 - Coach others in job skills |
| Unit Code | Unit Name |
|---|---|
| SITXFSA006 | Participate in safe food handling practices |
12 months. Trainees must be employed full time or part time employed with a registered training contract.
- Mixed Mode
|
Core SITHIND008 Work effectively in hospitality service. requires the completion of 36 complete service periods. |
||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND008 | Work effectively in hospitality service | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
|
Elective Please be aware of pre-requisite units for some food and beverage units (SITXFSA005, SITHFAB021). These pre-requisite units must be delivered and assessed prior to commencement of relevant units. |
||||
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
| SITHFAB034 | Provide table service of food and beverage | More Information | Training.gov Details | |
| SITHFAB023 | Operate a bar | More Information | Training.gov Details | |
| SITXFIN007 | Process financial transactions | More Information | Training.gov Details | |
| SITXFSA006 | Participate in safe food handling practices | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 6 | SITHFAB025 - Prepare and serve espresso coffee |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITHIND008 - Work effectively in hospitality service |
| 9 | SITXCCS014 - Provide service to customers |
| 10 | SITHFAB034 - Provide table service of food and beverage |
| 11 | SITHFAB023 - Operate a bar |
| 12 | SITXFIN007 - Process financial transactions |
| 13 | SITXFSA006 - Participate in safe food handling practices |
| 14 | SITHIND006 - Source and use information on the hospitality industry |
| 15 | SITXHRM007 - Coach others in job skills |
This course is typically delivered over a 20-week period. Students entering this program will have 8 credit transfers from previously completed SIT20322 Certificate II in Hospitality.
However, as it is competency based, it may also be possible for learners to complete their training sooner if they have reached the required skill level. The delivery mode will be face to face delivery on campus, three days per week. Work simulation and tasks will be undertaken to confirm competency.
The rationale for this time allocation is:
* Self-paced/online study 300 hours (15 hours per week)
* On campus training 100 hours (5 hours per week)
* Practical Skills Training 180 hours (36 x 5 hours per service)
* Assessment Preparation 40 hours (2 hours per week)
Total: hours: 620 hours
Some students may also progress at a faster rate based on their experience, knowledge and skills as they would be able to apply actual context of workplace experience to their assessments.
All students have access to teachers in class and also via email.
Allocation of non-supervised time enables the student to work at their own pace to complete online learning.
Students participate in services both on school campus and off.
Students are provided with learning and assessment materials through Moodle.
- Online
- On-campus
- Mixed Mode
|
Core Credit transfer of previously completed Core units: SITXWHS005, SITXCOM007, SITHIND006 |
||||
|---|---|---|---|---|
| SITHIND008 | Work effectively in hospitality service | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
|
Electives Pre-requisite SITXFSA005 has been previously completed in Certificate II in Hospitality and will be a credit transfer within this qualification. Credit transfer of previously completed elective units SITXFSA005, BSBSUS211, SITHFAB021, SITHFAB024, SITHFAB025 |
||||
| SITHFAB034 | Provide table service of food and beverage | More Information | Training.gov Details | |
| SITXFIN007 | Process financial transactions | More Information | Training.gov Details | |
| SITHFAB023 | Operate a bar | More Information | Training.gov Details | |
| SITXFSA006 | Participate in safe food handling practices | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITHIND008 - Work effectively in hospitality service |
| 2 | SITHFAB034 - Provide table service of food and beverage |
| 3 | SITXFIN007 - Process financial transactions |
| 4 | SITXHRM007 - Coach others in job skills |
| 5 | SITXCCS014 - Provide service to customers |
| 6 | SITHFAB023 - Operate a bar |
| 7 | SITXFSA006 - Participate in safe food handling practices |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Third Party Verification |
| Project |
| RPL |
| Other |
Domestic 2024 Availabilities
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Mackay City
February: Full Time/Part Time
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March: Full Time/Part Time
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August: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
March: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
Trainees
Trinity College - Gladstone - Campus based
Domestic 2025 Availabilities
On Campus
Mackay City
February: Full Time/Part Time
March: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
March: Full Time/Part Time
Start TAFE Now (STN) - On Campus
Mackay City
February: Full Time/Part Time
March: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
March: Full Time/Part Time
Trainees
Trinity College - Gladstone - Campus based
Gladstone
March: Full Time/Part Time
April: Full Time/Part Time
Domestic 2026 Availabilities
On Campus
Mackay City
February: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
Start TAFE Now (STN) - On Campus
Trainees
Trinity College - Gladstone - Campus based
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