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CQUni Handbook
Previous Version
Version Effective: 10th of December, 2024
SIT30122 - Certificate III in Tourism
Course Details
Course Summary
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
Entry Requirements
There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
ADDITIONAL STUDY REQUIREMENTS
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To complete this course, it is recommended that students are working in a suitable tourism business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision
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Access to a computer, internet and basic/intermediate computer skills (24-hour CQUniversity computer labs are available on select campuses).
Vocational Placement and Work Integrated Learning
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Students will need to be working in a suitable tourism business, as a paid employee or volunteer, in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence, and providing guidance to other staff.
• There are no minimum required hours as these are competency-based assessment tasks.
• The supervisor who signs the forms (we will supply the forms) must have relevant qualifications or experience for the unit they are signing off.
- Evidence of this is to be supplied to CQU for audit purposes.
- The Supervisor will be contacted to verify these forms
Course Details
| Course Type | Qualification | ||||||||||||
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| Student Availability |
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 3: Certificate III |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. It allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.
Course Structures
In order to complete this course, you must:
- Complete 4 core units
- Complete 11 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Please select a course structure from the options below:
Online
This course is typically delivered over 52 weeks, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
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Elective Elective units have been chosen to meet training package requirements. |
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| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS010 - Provide visitor information |
| 4 | SITTTVL002 - Provide advice on international destinations |
| 5 | SITXWHS005 - Participate in safe work practices |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITEEVT020 - Source and use information on the events industry |
| 9 | SITXCCS014 - Provide service to customers |
| 10 | BSBSUS211 - Participate in sustainable work practices |
| 11 | SITXCOM008 - Provide a briefing or scripted commentary |
| 12 | SITTTVL003 - Provide advice on Australian destinations |
| 13 | SITXHRM007 - Coach others in job skills |
| 14 | SITTTVL004 - Sell tourism products or services |
| 815 | SITTTVL005 - Prepare customer quotations |
Start TAFE Now (STN) - Online
This course is typically delivered over 52 weeks, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
|
Elective Elective units have been chosen to meet training package requirements. |
||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS010 - Provide visitor information |
| 4 | SITTTVL002 - Provide advice on international destinations |
| 5 | SITXWHS005 - Participate in safe work practices |
| 6 | BSBTWK201 - Work effectively with others |
| 8 | SITXCOM007 - Show social and cultural sensitivity |
| 9 | SITXCCS014 - Provide service to customers |
| 9 | SITEEVT020 - Source and use information on the events industry |
| 10 | BSBSUS211 - Participate in sustainable work practices |
| 11 | SITXCOM008 - Provide a briefing or scripted commentary |
| 12 | SITTTVL003 - Provide advice on Australian destinations |
| 13 | SITXHRM007 - Coach others in job skills |
| 14 | SITTTVL004 - Sell tourism products or services |
| 15 | SITTTVL005 - Prepare customer quotations |
Trainees
This course is typically delivered for trainees over 52 weeks, full time OR 78 weeks, part-time time.
Students must be Queensland registered trainees.
However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
|
Elective Elective units have been chosen to meet training package requirements. |
||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS010 - Provide visitor information |
| 4 | SITTTVL002 - Provide advice on international destinations |
| 5 | SITXWHS005 - Participate in safe work practices |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITEEVT020 - Source and use information on the events industry |
| 9 | SITXCCS014 - Provide service to customers |
| 10 | BSBSUS211 - Participate in sustainable work practices |
| 11 | SITXCOM008 - Provide a briefing or scripted commentary |
| 12 | SITTTVL003 - Provide advice on Australian destinations |
| 13 | SITXHRM007 - Coach others in job skills |
| 14 | SITTTVL004 - Sell tourism products or services |
| 15 | SITTTVL005 - Prepare customer quotations |
RPL Structure
RPL Only
RPL involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system. The duration is dependent on evidence collection by the candidate and approval of evidence by the CQUniversity assessor.
- RPL/RCC/Credit
| RPL Units | ||||
|---|---|---|---|---|
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
Unit Sequence
For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
| Unit Code | Unit Name |
|---|---|
| SITXCCS014 | Provide service to customers |
| SITXWHS005 | Participate in safe work practices |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL003 | Provide advice on Australian destinations |
| SITTTVL002 | Provide advice on international destinations |
| SITEEVT020 | Source and use information on the events industry |
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXHRM007 | Coach others in job skills |
| SITXCOM007 | Show social and cultural sensitivity |
| BSBTWK201 | Work effectively with others |
| BSBSUS211 | Participate in sustainable work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITTTVL005 | Prepare customer quotations |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Third Party Verification |
| Project |
| RPL |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2024 Availabilities
Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Trainees
There are currently no intakes scheduled for this course structure.
RPL Structure
There are currently no intakes scheduled for this course structure.
Domestic 2025 Availabilities
Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Trainees
There are currently no intakes scheduled for this course structure.
RPL Structure
There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
Show Historic Availabilities
Show Historic Availabilities
More Details
No additional details have been provided.