SIT20125 - Certificate II in Tourism

Course Summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

Requirements - To Be Eligible

For your application to be considered, you must meet the following entry requirements.

To help us understand how best to support you, you’ll need to complete the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessments to progress your application. Alternatively, completion of an equal or higher-level course may exempt you from this testing.

Start TAFE Now (STN) students must be in Year 11 at commencement of their study in this program.

DURING YOUR STUDY:

While not needed to apply, you'll need to meet the following requirements soon after the commencement of your study:

• Students undertaking the qualification must be working within the tourism industry, in paid or voluntary, or undertake vocational placement to enable practical assessment sign-off. To sign practical assessments, the industry supervisor must hold a relevant qualification, such as Certificate II in Tourism or higher, or have a minimum 3 years' experience of the course content. Evidence of suitable industry supervision will be required after admission to the course. It is the responsibility of prospective students to identify a local business or organisation who will support them for the duration of the work/voluntary period.
• Students must have access to a computer with internet and have basic computer skills

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Students must be working within the tourism industry (paid or voluntary) or undertake vocational placement for their practical assessment sign off.

To complete the practical assessment tasks students will need to be in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence and providing guidance to other staff.

• There are no minimum required hours as these are competency-based assessment tasks.
• The supervisor who completes the sign off must hold relevant qualifications (Certificate II in Tourism or higher) or experience for the unit/s they are signing off.
• Evidence of the supervisor’s qualification or experience must be supplied for CQU audit purposes.
• The supervisor will be contacted to verify these sign off forms.

Course Details

Admission Codes

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.