Future Course Details

Please note that the information shown below is for a future version of the course. This content is relevant from the 1st of January, 2026.

Previous Version Version Effective: 1st of January, 2026
Version Effective: 1st of January, 2026
Previous Version

SIT20122 - Certificate II in Tourism

Course Details

Course Summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

Entry Requirements

CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

To complete this course with CQ University, students University MUST be working within industry (paid or voluntary) in a customer focused role performing routine tasks under supervision. Noting that an industry supervisor must have relevant qualification or experience (minimum 3 years) of the course content. Evidence of suitable industry supervision will be required. 

DURING YOUR STUDY

  • Access to a computer, internet and basic/intermediate computer skills 

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills must be demonstrated in an operational tourism business.  Students must have volunteer or paid work within this sector in a customer focused role performing routine tasks under direct supervision. The supervisor must have relevant qualifications or experience for the course content they are signing off. This placement is to be organised by the student. 

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $3,190.00 (2025)
Subsidised Full Fee $1,573.00 (2025)
Subsidised Concession Fee $1,177.00 (2025)
Fee for service per unit $290.00 (2025)
Subsidised full fee per unit $143.00 (2025)
RPL Fee for service per Unit $218.00 (2025)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Hospitality and Beauty
Skill Area
  • Tourism
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes 		Not Applicable
International Students
CRICOS Codes 		Not Applicable

Student Outcomes, Career Opportunities and Occupations

SIT20122 Certificate II in Tourism provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.  Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

Course Structures

In order to complete this course, you must:

  1. Complete 5 core units
  2. Complete 6 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:
Online with Vocational Placement

52 weeks part time, however, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.

As part of the qualification's practical assessment, students are required to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision.

  • Online
Cluster 1

Students, please enroll into one full cluster at a time in the order outlined.
Partial cluster enrolment is permitted if credit has been applied for the other units in the cluster.   All other requests for partial cluster enrolment will be denied unless written approval has been provided by the teaching team.  Refrain from enrolling into subsequent clusters until written approval has been provided by the teaching team.

Electives (SITTTVL001 Access and interpret product information and SITXCCS010 Provide visitor information) are essential to meet packaging requirements.
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITTTVL001 Access and interpret product information More Information Training.gov Details
SITXCCS009 Provide customer information and assistance More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
Cluster 2

Students, please enroll into one full cluster at a time in the order outlined.
Partial cluster enrolment is permitted if credit has been applied for the other units in the cluster.   All other requests for partial cluster enrolment will be denied unless written approval has been provided by the teaching team.  Refrain from enrolling into subsequent clusters until written approval has been provided by the teaching team.

Electives (SITEEVT010 Source and use information on the events industry, BSBTWK201 Work effectively with others) are essential to meet packaging requirements.
SITXWHS005 Participate in safe work practices More Information Training.gov Details
BSBTWK201 Work effectively with others More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
Cluster 3

Students, please enroll into one full cluster at a time in the order outlined.
Partial cluster enrolment is permitted if credit has been applied for the other units in the cluster.   All other requests for partial cluster enrolment will be denied unless written approval has been provided by the teaching team.  Refrain from enrolling into subsequent clusters until written approval has been provided by the teaching team.

Electives (SITXCOM008 Provide a briefing or scripted commentary; BSBSUS211 Participate in sustainable work practices) are essential to meet packaging requirements.
SITXCCS011 Interact with customers More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND003 - Source and use information on the tourism and travel industry
2 SITTTVL001 - Access and interpret product information
3 SITXCCS009 - Provide customer information and assistance
4 SITXCCS010 - Provide visitor information
5 SITXWHS005 - Participate in safe work practices
6 BSBTWK201 - Work effectively with others
7 SITXCOM007 - Show social and cultural sensitivity
8 SITEEVT020 - Source and use information on the events industry
9 SITXCCS011 - Interact with customers
10 BSBSUS211 - Participate in sustainable work practices
11 SITXCOM008 - Provide a briefing or scripted commentary


Start TAFE Now - Online with Vocational Placement

78 weeks over years 11 and 12.

This timeframe allows students to prioritise and allocate study throughout senior schooling. The second year of this program ensures suitable time for completion of units prior to processing of QCE points.

Students undertaking this mode of study will complete learning and assessments online, with practical sign off provided by industry experts in an appropriate workplace, as sourced by the student. 

As part of the qualification's practical assessment, students are required to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision.

  • Online
Cluster 1 - Year 11

Elective (SITTTVL001 Access and interpret product information) is essential to meet packaging requirements.
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITTTVL001 Access and interpret product information More Information Training.gov Details
SITXCCS009 Provide customer information and assistance More Information Training.gov Details
Cluster 2 - Year 11

Electives (SITXCCS010 Provide visitor information and BSBTWK201 Work effectively with others) are essential to meet packaging requirements.
SITXCCS010 Provide visitor information More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
BSBTWK201 Work effectively with others More Information Training.gov Details
Cluster 3 - Year 11

Elective (SITEEVT020 Source and use information on the events industry) is essential to meet packaging requirements.
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
Cluster 4 - Year 12

Electives (SBSBSUS211 Participate in sustainable work practices; SITXCOM008 Provide a briefing or scripted commentary) are essential to meet packaging requirements.
SITXCCS011 Interact with customers More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND003 - Source and use information on the tourism and travel industry
2 SITTTVL001 - Access and interpret product information
3 SITXCCS009 - Provide customer information and assistance
4 SITXCCS010 - Provide visitor information
5 SITXWHS005 - Participate in safe work practices
6 BSBTWK201 - Work effectively with others
7 SITXCOM007 - Show social and cultural sensitivity
8 SITEEVT020 - Source and use information on the events industry
9 SITXCCS011 - Interact with customers
10 BSBSUS211 - Participate in sustainable work practices
11 SITXCOM008 - Provide a briefing or scripted commentary


Trainees

Traineeships are delivered over 52 weeks full time or 104 months part time/school-based.  However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level and received agreed workplace sign off. 

Students for a traineeship must be signed within a Queensland registered training contract. 

 

  • Online
  • Employer Based (VET Providers Only)
Core
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS009 Provide customer information and assistance More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXCCS011 Interact with customers More Information Training.gov Details
Elective

Group A electives (SITXCCS010 Provide visitor information, SITXCOM008 Provide a briefing or scripted commentary, SITTTVL001 Access and interpret product information) are essential to meet packaging requirements.

 

 
SITTTVL001 Access and interpret product information More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
BSBTWK201 Work effectively with others More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND003 - Source and use information on the tourism and travel industry
2 SITTTVL001 - Access and interpret product information
3 SITXCCS009 - Provide customer information and assistance
4 SITXCCS010 - Provide visitor information
5 SITXWHS005 - Participate in safe work practices
6 BSBTWK201 - Work effectively with others
7 SITXCOM007 - Show social and cultural sensitivity
8 SITEEVT020 - Source and use information on the events industry
9 SITXCCS011 - Interact with customers
10 BSBSUS211 - Participate in sustainable work practices
11 SITXCOM008 - Provide a briefing or scripted commentary


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Third Party Verification
RPL
Practical Task
Project
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2024 Availabilities

Online with Vocational Placement

There are currently no intakes scheduled for this course structure.

Start TAFE Now - Online with Vocational Placement

There are currently no intakes scheduled for this course structure.

Trainees

There are currently no intakes scheduled for this course structure.

Domestic 2025 Availabilities

Online with Vocational Placement

There are currently no intakes scheduled for this course structure.

Start TAFE Now - Online with Vocational Placement

There are currently no intakes scheduled for this course structure.

Trainees

There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details
No additional details have been provided.