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Version Effective: 25th of August, 2025
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ICT30120 - Certificate III in Information Technology

Course Details

Course Summary

ICT30120 - Certificate III in Information Technology reflects the roles of individuals who are competent in a broad range of Information and Communications Technology (ICT) skills.

Those studying online will develop a broad skill set and ICT knowledge, including planning, organisation, innovation, critical thinking, decision making, communication, problem solving, cyber security awareness, information management, conflict resolution, service desk operations, and digital literacy. These skills are typically applied in supporting clients remotely through an ICT service desk or cloud-based support environment.

Individuals who study this course on-campus will develop a broad skill set and ICT knowledge, including planning, organisation, innovation, critical thinking, decision making, communication, troubleshooting, network administration, in-person technical assistance, digital technology use, and hardware installation, configuration and maintenance. These skills are typically applied in supporting clients on-site or in a workshop environment.

Requirements - To Be Eligible

For your application to be considered, you must meet the following entry requirements.

Entry Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessment prior to enrolment, unless you have completed an equal or higher level course.

The level of difficulty of this course recommends literacy and numeracy skills at ACSF Level 4 for both English and Maths.

During your study

While not needed to apply, you'll need to meet the following requirements throughout your studies.

  • Access to webcam, microphone and internet for the duration of the course.
  • Access to a Windows based computer (or Windows installation on Mac OS) with a minimum of 8GB RAM (16GB strongly recommended) and 250GB of free storage capacity.
  • Willingness to engage in collaborative assessment activities, with peers, including via video conferencing. Support is provided to help students participate in this way.

To successfully complete this qualification, it is recommended that students meet the following requirements:

  • Access to two or more computer screens to assist with simultaneous use of software applications
  • Minimum age of 18 or mature outlook, with completion of Year 12 or equivalent
  • Openness to engaging in collaborative learning, and assessment preparation activities, with peers, including via video conferencing. Support is provided to help students participate in this way.

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $5,808.00 (2025)
$6,048.00 (2026)
Subsidised Full Fee $2,556.00 (2025)
$2,688.00 (2026)
Subsidised Concession Fee $1,476.00 (2025)
$1,572.00 (2026)
Fee for service per unit $484.00 (2025)
$504.00 (2026)
Subsidised full fee per unit $213.00 (2025)
$224.00 (2026)
RPL Fee for service per Unit $363.00 (2025)
$378.00 (2026)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Information Technology and Digital Media
Skill Area
  • Information Technology
AQF Level Level 3: Certificate III

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes 		Not Applicable
International Students
CRICOS Codes 		Not Applicable

Student Outcomes, Career Opportunities and Occupations

Graduates of this course may pursue ICT support roles across a range of small to large organisations.

Online students may be suited to positions that involve supporting remote clients, with potential roles such as service desk support officer, ICT support assistant, or level 1 support officer in tiered, cloud-based environments.

On-campus students may be suited to roles that involve hands-on support for in-person or on-site clients, with potential positions including in-store computer technician, field support technician, or service centre repair technician, focusing on hardware and physical network support.

Course Structures

In order to complete this course, you must:

  1. Complete 6 core units
  2. Complete 6 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:
On Campus

Students enrolled in the on-campus course structure are required to attend classes at their selected delivery location. Attendance will generally be 1–2 days per week. Specific dates, times, and locations will be provided after admission.

Students studying full-time should plan to dedicate approximately 35 hours per week to their coursework. Part-time students should expect to allocate around 17.5 hours per week.

As this course is competency based it may be possible for learners to complete their training sooner if they have reached the required skill level.

 

  • On-campus
Managing Information in ICT
BSBXCS303 Securely manage personally identifiable information and workplace information More Information Training.gov Details
ICTICT313 Identify IP, ethics and privacy policies in ICT environments More Information Training.gov Details
Thinking Skills
BSBCRT301 Develop and extend critical and creative thinking skills More Information Training.gov Details
Working in ICT
BSBXTW301 Work in a team More Information Training.gov Details
ICTSAS305 Provide ICT advice to clients More Information Training.gov Details
Application Development and Usage
ICTPRG302 Apply introductory programming techniques More Information Training.gov Details
ICTICT214 Operate application software packages More Information Training.gov Details
Small Business Networks
ICTSAS310 Install, configure and secure a small office or home office network More Information Training.gov Details
ICTNWK311 Install and test network protocols More Information Training.gov Details
Business Network Administration
ICTNWK309 Configure and administer network operating systems More Information Training.gov Details
Hardware and Operating Systems
ICTICT317 Maintain standard operating environment More Information Training.gov Details
ICTICT314 Connect internal hardware components More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
BSBXCS303 Securely manage personally identifiable information and workplace information
ICTICT313 Identify IP, ethics and privacy policies in ICT environments
BSBCRT301 Develop and extend critical and creative thinking skills
BSBXTW301 Work in a team
ICTSAS305 Provide ICT advice to clients
ICTPRG302 Apply introductory programming techniques
ICTICT214 Operate application software packages
ICTSAS310 Install, configure and secure a small office or home office network
ICTNWK311 Install and test network protocols
ICTNWK309 Configure and administer network operating systems
ICTICT317 Maintain standard operating environment
ICTICT314 Connect internal hardware components

Online

Students studying full-time should plan to dedicate approximately 35 hours per week to their coursework. Part-time students should expect to allocate around 17.5 hours per week.

As this course is competency based it may be possible for learners to complete their training sooner if they have reached the required skill level.

  • Online
Managing Information in ICT
BSBXCS303 Securely manage personally identifiable information and workplace information More Information Training.gov Details
ICTICT313 Identify IP, ethics and privacy policies in ICT environments More Information Training.gov Details
Thinking Skills
BSBCRT301 Develop and extend critical and creative thinking skills More Information Training.gov Details
Working in ICT
BSBXTW301 Work in a team More Information Training.gov Details
ICTSAS305 Provide ICT advice to clients More Information Training.gov Details
Application Development and Usage
ICTPRG302 Apply introductory programming techniques More Information Training.gov Details
ICTICT214 Operate application software packages More Information Training.gov Details
Service Desk
ICTSAS212 Record the requirements of client support requests More Information Training.gov Details
ICTICT219 Interact and resolve queries with ICT clients More Information Training.gov Details
Cyber Security
BSBXCS301 Protect own personal online profile from cyber security threats More Information Training.gov Details
BSBXCS302 Identify and report online security threats More Information Training.gov Details
Operating Systems and Hardware
ICTICT213 Use computer operating systems and hardware More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
BSBXCS303 Securely manage personally identifiable information and workplace information
ICTICT313 Identify IP, ethics and privacy policies in ICT environments
BSBCRT301 Develop and extend critical and creative thinking skills
BSBXTW301 Work in a team
ICTSAS305 Provide ICT advice to clients
ICTPRG302 Apply introductory programming techniques
ICTICT214 Operate application software packages
ICTSAS212 Record the requirements of client support requests
ICTICT219 Interact and resolve queries with ICT clients
BSBXCS301 Protect own personal online profile from cyber security threats
BSBXCS302 Identify and report online security threats
ICTICT213 Use computer operating systems and hardware

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Project
RPL
Third Party Verification
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2021 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Domestic 2022 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Domestic 2023 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Domestic 2024 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Domestic 2025 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Domestic 2026 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

Online
February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Digital Community

Our program offers a vibrant digital community with weekly Zoom sessions, forums, and other activities. Participation is optional, but we highly recommend joining in — being active in the community helps you succeed and also benefits your fellow students.

Study load

Students can enrol in as few or as many units as they wish. However, consideration should be given to the time taken to complete the entire course if minimal units are chosen. Full-time students would usually undertake all available units in a study period and commit approximately 35 hours per week across the full duration of the course to complete it in 9 months.  Part-time students would usually undertake half of the available units in a study period and commit approximately 17.5 hours per week to complete the course in 18 months.

Break periods

The program includes breaks that coincide with the Queensland school holiday periods.

Enrolment Information

Units are organised into clusters or units, which are delivered across a nine-week study period, as shown in the figure below. Students should pay close attention to the Last day to enrol and the Last day to withdraw to avoid disappointment.

Compulsory Attendance for on-campus course

Students studying via the on-campus course are required to attend on-campus as detailed in the timetable below

Expected Attendance for on-campus and online course

Students studying via the online course or any online unit are expected to attend a one-hour weekly Zoom session for each unit. These sessions are recorded for viewing later.

ON-CAMPUS course     Lab - Mackay City Building 1 Room 2:24        OR          Lab - Rockhampton City Room 2:05

Intake

Time

Date

Attend

Unit

Cluster

 

 

 

Feb
2026

9:00am – 2:30 pm

Mon 16 Mar –30 Mar

Lab

ICTNWK309 Configure and administer NOS
Mandatory lab attendance required

Business network administration

9:00 – 10:30 am

Wed 4 Feb – 1 Apr

Zoom

9:00am – 2:30 pm

   Thu 5 Feb – 2 Apr

Lab

9:00 – 10:00 am

Tue 3 Feb – 31 Mar

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30- 11:30 am

Tue 3 Feb – 31 Mar

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 – 1:00 pm

Tue 3 Feb – 31 Mar

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

 

 

 

Apr
2026

9:00am – 2:30 pm 

Mon 1 Jun – 15 Jun

Lab


ICTICT314 Connect hardware components
ICTICT317 Maintain standard OS environments
Mandatory lab attendance required

Hardware and OS’s

9:00 –10:30 am

Wed 22 Apr–17 Jun

Zoom

9:00am – 2:30 pm

Thu 23 Apr– 18 Jun

Lab

9:00 –10:00 am

Tue 21 Apr– 16 Jun

Zoom

ICTPRG302 Apply intro programming techniques

App Dev & Use

10:30 – 11:30 am

Tue 21 Apr– 16 Jun

Zoom

ICTICT214 Operate app software packages

 

 

 

Jul
2026

9:00am – 2:30 pm

Mon 13 Jul – 7 Sep

Lab

ICTSAS310 Install, configure and secure a small office or home office network
ICTNWK311 Install and test network protocols
Mandatory lab attendance required

Small Business Networks

9:00 –10:30 am

Wed 15 Jul –19 Sep

Zoom

9:00am – 2:30 pm   

Thu 16 Apr–10 Sep

Lab

9:00 – 10:00 am

Tue 14 Jul – 8 Sep

Zoom

BSBXCS303 Securely manage information

Managing Information in ICT

10:30 – 11:30 am

Tue 14 Jul – 8 Sep

Zoom

ICTICT313 Identify IP, ethics and privacy policies

 

 

 

Oct
2026

9:00am – 2:30 pm

Mon 5 Oct – 30 Nov

Lab

ICTNWK309 Configure and administer NOS
Mandatory lab attendance required

Business network administration

9:00 – 10:30 am

Wed 7 Oct – 2 Dec

Zoom

9:00am – 2:30 pm

Thu 8 Oct – 3 Dec

Lab

9:00 – 10:00 am

Tue 6 Oct – 1 Dec

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30- 11:30 am

Tue 6 Oct – 1 Dec

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 – 1:00 pm

Tue 6 Oct – 1 Dec

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

 

ONLINE course – All sessions are delivered via Zoom video conferencing. Camera and microphone are required

Intake

Time

Date

Attend

Unit

Cluster

 

 

 

Feb
2026

  9:00 – 10:00 am

Tue 3 Feb – 31 Mar

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30 – 11:30 am

Tue 3 Feb – 31 Mar

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 –   1:00 pm

Tue 3 Feb – 31 Mar

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

  1:30 –   2:30 pm

Tue 3 Feb – 31 Mar

Zoom

ICTICT213 Use computer OS and hardware

OS & hardware

 

 

 

Apr
2026

 9:00 – 10:00 am

Tue 21 Apr –16 Jun

Zoom

ICTPRG302 Apply intro programming techniques

Application Dev & Use

10:30 –11:30 am

Tue 21 Apr –16 Jun

Zoom

ICTICT214 Operate app software packages

 12:00 – 1:00 pm 

Tue 21 Apr –16 Jun

Zoom

BSBXCS301 Protect online profile from threats

Cyber security

  1:30 – 2:30 pm

Tue 21 Apr –16 Jun

Zoom

BSBXCS301 Identify and report security threats

 

 

 

Jul
2026

  9:00 – 10:00 am

Tue 14 Jul – 8 Sep

Zoom

BSBXCS303 Securely manage information

Managing Information in ICT

10:30 – 11:30 am

Tue 14 Jul – 8 Sep

Zoom

ICTICT313 Identify IP, ethics and privacy policies

12:00 –   1:00 pm

Tue 14 Jul – 8 Sep

Zoom

ICTICT219 Interact and resolve ICT queries

Service Desk

  1:30 –   2:30 pm

Tue 14 Jul – 8 Sep

Zoom

ICTSAS212 Record client support requests

 

 

 

Oct
2026

  9:00 – 10:00 am

Tue 6 Oct – 1 Dec

Zoom

BSBXTW301 Work in a Team

Working in ICT

10:30 – 11:30 am

Tue 6 Oct – 1 Dec

Zoom

ICTSAS305 Provide ICT advice to clients

12:00 –   1:00 pm

Tue 6 Oct – 1 Dec

Zoom

BSBCRT301 Critical and creative thinking skills

Thinking skills

  1:30 –   2:30 pm

Tue 6 Oct – 1 Dec

Zoom

ICTICT213 Use computer OS and hardware

OS & hardware