Course Summary
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have front-line management accountabilities. Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operation skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsCompletion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
There are no other entry requirements for this course, however completion of a Cert IV or similar qualification is desirable.
VET Student Loan Information
VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses. Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units.
For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us .
Course Details
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 5: Diploma |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
Career possibilities may include Executive Officer, Business Development Manager, Office Manager, Business Sales Team Leader, Administrator, Corporate Services Manager, Team Leader, Unit Leader, Administration Manager, Program Coordinator.
- Complete 5 core units
- Complete 7 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
12 months to 2 years
- Online
- RPL/RCC/Credit
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Core Students must complete five (5) core units and seven (7) elective units. Two (2) electives must be selected from Group A - Business Operations For the remaining five (5) elective units up to five (5) units may be selected from Groups A to C up to two (2) units may be selected from the unspecified electives list This qualification can provide for specialisations. To achieve a specialisation 4 units MUST be selected from the a single group. |
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| BSBCRT511 | Develop critical thinking in others | More Information | Training.gov Details | |
| BSBXCM501 | Lead communication in the workplace | More Information | Training.gov Details | |
| BSBSUS511 | Develop workplace policies and procedures for sustainability | More Information | Training.gov Details | |
| BSBOPS501 | Manage business resources | More Information | Training.gov Details | |
| BSBFIN501 | Manage budgets and financial plans | More Information | Training.gov Details | |
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Group A Elective - Business Operations
Students must complete five (5) core units and seven (7) elective units.
Two (2) electives must be selected from Group A - Business Operations
For the remaining five (5) elective units
up to five (5) units may be selected from Groups A to C
up to two (2) units may be selected from the unspecified electives listed
Students who select a minimum of four (4) units from Group A will be eligible for a Business Operations specialisation. This will be identified on the testamur as BSB50120 Diploma of Business (Operations).
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| BSBTWK503 | Manage meetings | More Information | Training.gov Details | |
| BSBOPS504 | Manage business risk | More Information | Training.gov Details | |
| BSBOPS502 | Manage business operational plans | More Information | Training.gov Details | |
| BSBHRM525 | Manage recruitment and onboarding | More Information | Training.gov Details | |
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Group B Elective - Leadership
Students must complete five (5) core units and seven (7) elective units.
Two (2) electives must be selected from Group A - Business Operations
For the remaining five (5) elective units
up to five (5) units may be selected from Groups A to C
up to two (2) units may be selected from the unspecified electives list
Students who select a minimum of four (4) units from Group B will be eligible for a Leadership specialisation.
This will be identified on the testamur as BSB50120 Diploma of Business (Leadership).
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| BSBLDR523 | Lead and manage effective workplace relationships | More Information | Training.gov Details | |
| BSBTWK502 | Manage team effectiveness | More Information | Training.gov Details | |
| BSBLDR522 | Manage people performance | More Information | Training.gov Details | |
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Group C Elective - Organisational Development
Students must complete five (5) core units and seven (7) elective units.
Two (2) electives must be selected from Group A - Business Operations
For the remaining five (5) elective units
up to five (5) units may be selected from Groups A to C
up to two (2) units may be selected from the unspecified electives list
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| BSBSTR502 | Facilitate continuous improvement | More Information | Training.gov Details | |
| BSBPEF502 | Develop and use Emotional Intelligence | More Information | Training.gov Details | |
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Unspecified Elective
Students must complete five (5) core units and seven (7) elective units.
Two (2) electives must be selected from Group A - Business Operations
For the remaining five (5) elective units
up to five (5) units may be selected from Groups A to C
up to two (2) units may be selected from the unspecified electives list
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| BSBTEC401 | Design and produce complex text documents | More Information | Training.gov Details | |
| BSBTEC402 | Design and produce complex spreadsheets | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
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| 1 | BSBCRT511 - Develop critical thinking in others |
| 2 | BSBXCM501 - Lead communication in the workplace |
| 3 | BSBSUS511 - Develop workplace policies and procedures for sustainability |
| 4 | BSBOPS501 - Manage business resources |
| 5 | BSBFIN501 - Manage budgets and financial plans |
| 6 | BSBOPS502 - Manage business operational plans |
| 7 | BSBHRM525 - Manage recruitment and onboarding |
| 8 | BSBPEF502 - Develop and use Emotional Intelligence |
| 9 | BSBLDR523 - Lead and manage effective workplace relationships |
| 10 | BSBTWK502 - Manage team effectiveness |
| 11 | BSBLDR522 - Manage people performance |
| 12 | BSBTEC402 - Design and produce complex spreadsheets |
| Unit Code | Unit Name |
|---|---|
| BSBTWK503 | Manage meetings |
| BSBOPS504 | Manage business risk |
| BSBSTR502 | Facilitate continuous improvement |
| BSBTEC401 | Design and produce complex text documents |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
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| Practical Task |
| Written/Electronic Assessment |
| RPL |
| Project |
Domestic 2021 Availabilities
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