Course Summary
Are you wanting to start your career in office administration? Certificate III in Business is the ideal course for those who are looking to start out in an entry-level business or administration role or would like some technical training in day-to-day business activities.
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.
This is a nationally recognised course.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Language Literacy Numeracy and Digital LiteracyTo help us understand how best to support you, you’ll need to complete the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessments to progress your application. Alternatively, completion of an equal or higher level course may exempt you from this testing.
Entry RequirementsTo apply for this course at CQUniversity, you will need to be 15 years of age before the commencement date of your chosen intake.
Start TAFE Now students must be in Year 11 and must supply a completed and signed Start Study Now Authorisation form.
Requirements - During Your Study
While not needed to apply, you'll need to meet the following requirements throughout your studies.
Inherent RequirementsReading, interpreting information, written and verbal communication, numeracy and demonstrating relevant business skills.
Other RequirementsTechnology requirements - Access to a suitable computer or device, internet and any required audio-visual equipment.
Equipment and practical requirements: - Demonstrating safe workstation and ergonomic practices using appropriate equipment, where required by the units being delivered
Course participation requirements: - Accessing scheduled tutorials and participating in required learning activities under the nominated delivery model.
Course Details
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
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| AQF Level | Level 3: Certificate III |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This achievement of this qualification requires you to complete 6 core and 7 elective units. Upon successful completion, students will receive a Certificate III in Business.
Career Opportunities: Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant, Office Administrator, Word Processing Operator.
Pathways: Students who complete BSB30120 Certificate III in Business will be eligible for entry into BSB40120 Certificate IV in Business. Students may receive credit toward BSB40120 Certificate IV in Business for units completed in BSB30120 Certificate III in Business.
Exit Points: Students who exit this course at any time prior to completion will receive a statement of attainment for those units of competency they have successfully achieved.
- Complete 6 core units
- Complete 7 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Online self-directed: 12 - 24 Months
Students must follow the course outlined below and enrol in units in the order presented from 1 to 13. This sequence has been designed to support the progressive development of the knowledge and skills required to successfully complete the qualification. Students who submit Credit Transfer and/or Recognition of Prior Learning (RPL) applications will be provided with a customised course planner following assessment of their application to follow.
To effectively manage study commitments, students are recommended to enrol in no more than one (1) unit for part-time, and no more than three (3) units for full-time study, per study period. Some students may progress at a faster rate based on their experience, knowledge, and skills, as they will be able to apply the actual context of workplace experience to their assessments.
To achieve a standard Business Qualification, please ensure you select and enrol in the Online Standard Course, which includes three (3) Group A Electives, and one (1) Group D Elective as below;
- BSBOPS304 Deliver and monitor a service to customers
- BSBWRT311 Write simple documents
- BSBTEC302 Design and produce spreadsheets
- BSBTEC303 Create electronic presentations
- Online
| ONLINE STANDARD COURSE | ||||
|---|---|---|---|---|
| BSBOPS304 | Deliver and monitor a service to customers | More Information | Training.gov Details | |
| BSBWRT311 | Write simple documents | More Information | Training.gov Details | |
| BSBTEC302 | Design and produce spreadsheets | More Information | Training.gov Details | |
| BSBTEC303 | Create electronic presentations | More Information | Training.gov Details | |
| BSBFIN301 | Process financial transactions | More Information | Training.gov Details | |
| BSBOPS301 | Maintain business resources | More Information | Training.gov Details | |
| BSBPUR301 | Purchase goods and services | More Information | Training.gov Details | |
| BSBOPS303 | Organise schedules | More Information | Training.gov Details | |
| BSBTEC201 | Use business software applications | More Information | Training.gov Details | |
| BSBPEF201 | Support personal wellbeing in the workplace | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| BSBTWK301 | Use inclusive work practices | More Information | Training.gov Details | |
| BSBWHS311 | Assist with maintaining workplace safety | More Information | Training.gov Details | |
| BSBXCM301 | Engage in workplace communication | More Information | Training.gov Details | |
| BSBCRT311 | Apply critical thinking skills in a team environment | More Information | Training.gov Details | |
| BSBPEF301 | Organise personal work priorities | More Information | Training.gov Details | |
| BSBTEC301 | Design and produce business documents | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | BSBTEC201 - Use business software applications |
| 2 | BSBPEF201 - Support personal wellbeing in the workplace |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | BSBTWK301 - Use inclusive work practices |
| 5 | BSBWHS311 - Assist with maintaining workplace safety |
| 6 | BSBXCM301 - Engage in workplace communication |
| 7 | BSBCRT311 - Apply critical thinking skills in a team environment |
| 8 | BSBPEF301 - Organise personal work priorities |
| 9 | BSBTEC301 - Design and produce business documents |
| Unit Code | Unit Name |
|---|---|
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBWRT311 | Write simple documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBTEC303 | Create electronic presentations |
| BSBFIN301 | Process financial transactions |
| BSBOPS301 | Maintain business resources |
| BSBPUR301 | Purchase goods and services |
| BSBOPS303 | Organise schedules |
Online self-directed: 12 - 24 Months
Students must follow the course outlined below and enrol in units in the order presented from 1 to 13. This sequence has been designed to support the progressive development of the knowledge and skills required to successfully complete the qualification. Students who submit Credit Transfer and/or Recognition of Prior Learning (RPL) applications will be provided with a customised course planner following assessment of their application to follow.
To effectively manage study commitments, students are recommended to enrol in no more than one (1) unit for part-time, and no more than three (3) units for full-time study, per study period. Some students may progress at a faster rate based on their experience, knowledge, and skills, as they will be able to apply the actual context of workplace experience to their assessments.
To achieve a Business Administration Specialisation, please ensure you select and enrol in Online Business Administration Specialisation Course.
This specialisation includes four (4) Group E Elective as below;
- BSBFIN301 Process financial transactions
- BSBOPS301 Manage business resources
- BSBPUR301 Purchase goods and services
- BSBOPS303 Organise schedules
- Online
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ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE Enrolment must follow the course structure and sequence outlined, progressing from Unit 1 through to Unit 13. |
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|---|---|---|---|---|
| BSBTEC201 | Use business software applications | More Information | Training.gov Details | |
| BSBPEF201 | Support personal wellbeing in the workplace | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| BSBTWK301 | Use inclusive work practices | More Information | Training.gov Details | |
| BSBWHS311 | Assist with maintaining workplace safety | More Information | Training.gov Details | |
| BSBXCM301 | Engage in workplace communication | More Information | Training.gov Details | |
| BSBCRT311 | Apply critical thinking skills in a team environment | More Information | Training.gov Details | |
| BSBPEF301 | Organise personal work priorities | More Information | Training.gov Details | |
| BSBTEC301 | Design and produce business documents | More Information | Training.gov Details | |
| BSBFIN301 | Process financial transactions | More Information | Training.gov Details | |
| BSBOPS301 | Maintain business resources | More Information | Training.gov Details | |
| BSBPUR301 | Purchase goods and services | More Information | Training.gov Details | |
| BSBOPS303 | Organise schedules | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | BSBTEC201 - Use business software applications |
| 2 | BSBPEF201 - Support personal wellbeing in the workplace |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | BSBTWK301 - Use inclusive work practices |
| 5 | BSBWHS311 - Assist with maintaining workplace safety |
| 6 | BSBXCM301 - Engage in workplace communication |
| 7 | BSBCRT311 - Apply critical thinking skills in a team environment |
| 8 | BSBPEF301 - Organise personal work priorities |
| 9 | BSBTEC301 - Design and produce business documents |
| 10 | BSBFIN301 - Process financial transactions |
| 11 | BSBOPS301 - Maintain business resources |
| 12 | BSBPUR301 - Purchase goods and services |
| 13 | BSBOPS303 - Organise schedules |
Online self-directed: 12 - 24 Months
Students must follow the course sequence in the order presented from units 1 to 9, and then select four (4) electives from the lists below. This sequence has been designed to support the progressive development of the knowledge and skills required to successfully complete the qualification. Students who submit Credit Transfer and/or Recognition of Prior Learning (RPL) applications will be provided with a customised course planner following assessment of their application to follow.
To effectively manage study commitments, students are recommended to enrol in no more than one (1) unit for part-time, and no more than three (3) units for full-time study, per study period. Some students may progress at a faster rate based on their experience, knowledge, and skills, as they will be able to apply the actual context of workplace experience to their assessments.
To achieve a Business Qualification, please select four (4) electives from the list below;
- BSBOPS304 Deliver and monitor a service to customers (Group D Elective)
- BSBWRT311 Write simple documents (Group A Elective)
- BSBTEC302 Design and produce spreadsheets (Group A Elective)
- BSBTEC303 Create electronic presentation (Group A Elective)
- BSBFIN301 Process financial transactions (Group E Elective)
- BSBOPS301 Manage business resources (Group E Elective)
- BSBPUR301 Purchase goods and services (Group E Elective)
- BSBOPS303 Organise Schedules (Group E Elective)
To achieve a Business Administration Specialisation, please ensure you select and enrol in the four (4) Group E Electives as below;
- BSBFIN301 Process financial transactions
- BSBOPS301 Manage business resources
- BSBPUR301 Purchase goods and services
- BSBOPS303 Organise schedules
- Online
- On-campus
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TRAINEE COURSE Enrolment must follow the course structure from unit 1 to unit 9 and then choose 4 electives to achieve 13 units in total.
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|---|---|---|---|---|
| BSBOPS304 | Deliver and monitor a service to customers | More Information | Training.gov Details | |
| BSBWRT311 | Write simple documents | More Information | Training.gov Details | |
| BSBTEC302 | Design and produce spreadsheets | More Information | Training.gov Details | |
| BSBTEC303 | Create electronic presentations | More Information | Training.gov Details | |
| BSBFIN301 | Process financial transactions | More Information | Training.gov Details | |
| BSBOPS301 | Maintain business resources | More Information | Training.gov Details | |
| BSBPUR301 | Purchase goods and services | More Information | Training.gov Details | |
| BSBOPS303 | Organise schedules | More Information | Training.gov Details | |
| BSBTEC201 | Use business software applications | More Information | Training.gov Details | |
| BSBPEF201 | Support personal wellbeing in the workplace | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| BSBTWK301 | Use inclusive work practices | More Information | Training.gov Details | |
| BSBWHS311 | Assist with maintaining workplace safety | More Information | Training.gov Details | |
| BSBXCM301 | Engage in workplace communication | More Information | Training.gov Details | |
| BSBCRT311 | Apply critical thinking skills in a team environment | More Information | Training.gov Details | |
| BSBPEF301 | Organise personal work priorities | More Information | Training.gov Details | |
| BSBTEC301 | Design and produce business documents | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | BSBTEC201 - Use business software applications |
| 2 | BSBPEF201 - Support personal wellbeing in the workplace |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | BSBTWK301 - Use inclusive work practices |
| 5 | BSBWHS311 - Assist with maintaining workplace safety |
| 6 | BSBXCM301 - Engage in workplace communication |
| 7 | BSBCRT311 - Apply critical thinking skills in a team environment |
| 8 | BSBPEF301 - Organise personal work priorities |
| 9 | BSBTEC301 - Design and produce business documents |
| Unit Code | Unit Name |
|---|---|
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBWRT311 | Write simple documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBTEC303 | Create electronic presentations |
| BSBFIN301 | Process financial transactions |
| BSBOPS301 | Maintain business resources |
| BSBPUR301 | Purchase goods and services |
| BSBOPS303 | Organise schedules |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| RPL |
| Practical Task |
| Third Party Verification |
Domestic 2021 Availabilities
ONLINE STANDARD COURSE
ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE
TRAINEE ONLINE COURSE
Domestic 2022 Availabilities
ONLINE STANDARD COURSE
ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE
TRAINEE ONLINE COURSE
Domestic 2023 Availabilities
ONLINE STANDARD COURSE
ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE
TRAINEE ONLINE COURSE
Domestic 2024 Availabilities
ONLINE STANDARD COURSE
ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE
TRAINEE ONLINE COURSE
Domestic 2025 Availabilities
ONLINE STANDARD COURSE
ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE
TRAINEE ONLINE COURSE
Domestic 2026 Availabilities
ONLINE STANDARD COURSE
ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE
TRAINEE ONLINE COURSE
Domestic 2027 Availabilities
ONLINE STANDARD COURSE
ONLINE BUSINESS ADMINISTRATION SPECIALISATION COURSE
TRAINEE ONLINE COURSE
Show Historic Availabilities
More Details
BSB30120 Certificate III in Business
This qualification reflects the role of individuals in a variety of Business Services job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative, or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.
BSB30120 Certificate III in Business (Medical Administration) Specialisation
The Medical Administration Specialisation is related to individuals who want to develop or enhance competency working in medical administration contexts.
Students must complete the following four (4) elective units to be eligible for the Medical Administration Specialisation:
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED305 Apply the principles of confidentiality, privacy, and security within the medical environment
Other Areas of Competency:
Students with an interest in administrative competencies in a Legal environment may choose the following three (3) elective units:
BSBLEG311 Work in a legal services environment
BSBLEG314 Protect information in a legal services environment
BSBLEG315 Assist in planning activities in a legal services environment
Note: Selection of these elective units will not result in a specialisation for this course.
Recommended ‘Online’ and ‘Trainee’ Course Structure
Note: It is recommended that students only enrol in one (1) unit at a time to avoid over enrolling. All units have available intakes each month from January to December to accommodate a seamless progression through the course
Recognition of Prior Learning (RPL) and Credit Transfers
Students currently working in the industry or with previous experience may be able to earn credit for things they already know. CQUniversity can assess your skills, directly apply credits from your previous studies and apply advanced standing in your course.
RPL: Involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system.
Skills and Knowledge will need to be current (in the last 12-18 months) and evidence in the form of Resume, Job Descriptions, and References, (just to name a few) will need to be provided in support of the application.
If you are seeking RPL in a VET (Vocational Education and Training) Course, please complete the online enquiry form.
Credit Transfer: Is where a person has previously completed equivalent competencies or learning outcomes (via formal learning) in the same or similar field in which they are currently studying.
Documentation of previous competencies achieved in the form of “Results of Assessment” is required. This document will be verified with the issuing Registered Training Organisation (RTO).
Select here for more information on RPL and Credit Transfer.
Please discuss this with your teacher at the commencement of your course and they will assist you with this process.
Teaching Contacts:
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Business Course Pathways to further Vocational Education Study:
- BSB40120 Certificate IV in Business
- BSB50120 Diploma of Business
Upon completion of the BSB40120 Certificate IV in Business, you can continue your study with CQUniversity through direct entry into BSB50120 Diploma of Business.
The Diploma of Business will develop sound managerial level business skills. You will learn how to effectively lead communication, manage meetings, develop critical thinking in others, develop workplace policies and procedures, manage business resources, financial budgets and more. You will be able to learn a diverse range of new skills or build on existing knowledge to become more effective at work or achieve your career goals.
Business Course Pathway to Undergraduate Study:
Upon completion of the BSB50120 Diploma of Business, you can continue your study with CQUniversity through direct entry into CL86 Bachelor of Business
The Bachelor of Business will equip you with the skills and knowledge required to progress your career in business and management. In addition, the course will provide you with membership pathways to professional bodies, ensuring that upon completion of the course, you will receive recognition for the skills and knowledge in your chosen profession.
Business Course Pathways to Post Graduate Study:
- CH76 Graduate Certificate in Management
- CL21 Master of Business Management