SOWK28001 - Interviewing, Negotiation and Mediation Skills

General Information

Unit Synopsis

This unit provides you with an introduction to the micro skills of interpersonal communication for professional practice with service users, colleagues and other significant stakeholders. You will be exposed to a range of practice situations, interacting with individuals and groups, directly and through a range of distance-communication mediums. You will gain knowledge and skills required for professional working relationships, such as active and reflective listening, assertive communication, negotiation and managing conflict. You will be introduced to the complexities of working in a multicultural context and with Aboriginal and Torres Strait Islander Peoples. You will explore communication strategies for working with people of varying world views, and values, reflecting their ethnicity, religion, and other forms of social diversity. Throughout the unit, you will be given the opportunity to develop your capacity for critical self-reflection, and be aware of and manage your emotional responses in interacting with others.  

Details

Level Postgraduate
Unit Level 8
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites There are no pre-requisites for the unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

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Residential School Compulsory Residential School
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Unit Availabilities from Term 3 - 2024

Term 2 - 2025 Profile
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Written Assessment 20%
2. Reflective Practice Assignment 40%
3. Reflective Practice Assignment 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University's Grades and Results Policy for more details of interim results and final grades

Past Exams

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Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Demonstrate competent use of micro skills of interpersonal communication through conducting well structured and ethical interviews/role plays
  2. Integrate micro skills with negotiation and mediation models of interpersonal communication appropriate for a diverse group of people including Aboriginal and Torres Strait Islander Peoples
  3. Demonstrate critical self-reflection, and receptiveness to constructive appraisal in reviewing your interpersonal communication.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3
1 - Written Assessment • •
2 - Reflective Practice Assignment • •
3 - Reflective Practice Assignment • • •
Alignment of Graduate Attributes to Learning Outcomes
• Professional Level
• Advanced Level
Graduate Attributes Learning Outcomes
1 2 3
1 - Knowledge • • •
2 - Communication • • •
5 - Self-management • •
6 - Ethical and Professional Responsibility • • •
Alignment of Assessment Tasks to Graduate Attributes
• Professional Level
• Advanced Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Written Assessment • • • •
2 - Reflective Practice Assignment • • • •
3 - Reflective Practice Assignment • • • •