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NURS11164 - Effective Communication in the Health Care Environment

General Information

Unit Synopsis

This unit introduces you to the important role of communication in nursing practice and strategies to effectively communicate as a nurse. You will explore types of communication and communication strategies that are relevant to different health contexts, including mental health. Oral, electronic, and written communication skills, including effective listening, therapeutic relationships, and the importance of cultural and diversity awareness when undertaking care, will be explained in this unit. In particular, you will examine your own strengths in communication and how you can utilise these to manage future clinical challenges. Throughout this unit, you will review the relationship between communication and professional conduct, reflecting on key components and considerations in nursing communication within the interdisciplinary health care team.

Details

Level Undergraduate
Unit Level 1
Credit Points 6
Student Contribution Band SCA Band 1
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Must be enrolled in CL91 Bachelor of Nursing or CG41 Start Uni Now.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2026

Term 2 - 2026 Profile
Online
Rockhampton

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

This information will not be available until 8 weeks before term.
To see assessment details from an earlier availability, please search via a previous term.

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University's Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 1 - 2024 : The overall satisfaction for students in the last offering of this course was 84.58% (`Agree` and `Strongly Agree` responses), based on a 54.83% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: SUTE Data
Feedback
Unclear unit requirements.
Recommendation
Revise group work requirements and introduce group work at the beginning of term as offered previously. Revised Unit Introduction Information to insure clarity.
Action Taken
Group work was reintroduced to the beginning of term. Students were supported to form and register groups by week 2. This was reflected in the marking rubric and majority of students had successfully formed and registered their group by the due date with staff support due to the technical difficulties.
Source: Emails
Feedback
Students reported value in working in groups
Recommendation
Continue to include group work within the unit to facilitate engagement with learning material.
Action Taken
Groups were required for assessment purposes and utlised within workshops to assist in working through learning activities.
Source: Emails
Feedback
Students felt staff allocating group meant mismatch of personalities and time allocation towards study made it difficult to form studying relationships.
Recommendation
Reconsider students self allocating based on connections and their own study habits.
Action Taken
Students were able to self allocate and register their groups. Students were guided on finding similar study habits via the virtual study tree. This reduced a lot of confusion and upset amongst their groups with different personalities. Some groups still found a mismatch in study habits and these students found it difficult to continue the study relationship.
Source: Staff feedback Student Feedback - Email, SUTE
Feedback
Increased staff workload due to Moodle error while registering student groups.
Recommendation
This resulted in an increased staff workload. Remove compulsory group work for assignments for term 2.
Action Taken
In Progress
Source: Student feedback - Verbal, Email, SUTE
Feedback
Students felt group work assisted in deeper learning and understanding on the content.
Recommendation
Students in term 2 will be encouraged to form groups to continue to receive this benefit.
Action Taken
In Progress
Source: Student feedback - SUTE, Verbal, Email
Feedback
Students felt the portfolio focused on too much reflection.
Recommendation
Portfolio tasks changed from practical activities in groups and individual reflection to theoretical individual activities.
Action Taken
In Progress
Unit learning Outcomes
This information will not be available until 8 weeks before term.
To see Learning Outcomes from an earlier availability, please search via a previous term.