MGMT19105 - Quality Management

General Information

Unit Synopsis

This unit provides an overview of all quality dimensions and elements in regard to the production of goods and services. It focuses on the theories of quality management and principles of total quality management in a practical, real-world setting. This unit discusses the importance of global perspectives of competition, customer satisfaction, ethics and corporate social responsibility, organisational culture, employee empowerment and teams in relation to quality management and total quality systems. Selected quality tools and techniques for planning, controlling and improving quality, such as statistical process control, are addressed. Quality standards and ISO9000, as well as the implementation of total quality systems and continual improvement approaches, are discussed. This unit allows students to focus on an organisation, industry, or sector of their choice from a selected list of options for all assessments.

Details

Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Prerequisite: Minimum of 24 credit points.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2024

Term 2 - 2024 Profile
Brisbane
Melbourne
Online
Rockhampton
Sydney
Term 3 - 2024 Profile
Online
Term 2 - 2025 Profile
Brisbane
Melbourne
Online
Rockhampton
Sydney
Term 3 - 2025 Profile
Brisbane
Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Learning logs / diaries / Journal / log books 20%
2. Report 30%
3. Report 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University's Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 2 - 2023 : The overall satisfaction for students in the last offering of this course was 72.73% (`Agree` and `Strongly Agree` responses), based on a 28.21% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Students and Moodle data.
Feedback
Comprehensive and timely marking feedback has been consistently provided. However, in the latest unit delivery, only between 7% (A3) and 65% (A2) of students found and read the comprehensive and constructive marking feedback provided. Thus, students need to find and read it.
Recommendation
Although students are provided with guidance about how to find the comprehensive marking feedback, few students read it. Personalised CQU Success communication could inform students that they have not yet read the comprehensive constructive marking feedback provided.
Action Taken
Students were given written instructions to find assessment feedback in the Assessment tile, Moodle forums, and CQU Succes emails.
Source: Unit coordinator.
Feedback
The continuous update of contemporary Moodle materials should continue.
Recommendation
The continuous update of contemporary Quality Management materials on Moodle should continue.
Action Taken
The unit materials continue to be updated from term to term in Moodle.
Source: Unit Coordinator.
Feedback
Assessment update.
Recommendation
Assessment items will be revised and updated where necessary.
Action Taken
In Progress
Source: Students and Moodle data.
Feedback
Comprehensive and timely marking feedback has been consistently provided. However, in the latest unit delivery, only between 18% (A3) and 35% (A2) of students found and read the comprehensive and constructive marking feedback provided. Thus, students need to find and read it.
Recommendation
The unit website will provide a video about the importance of finding and reading assessment marking feedback.
Action Taken
In Progress
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Explain the importance of quality management to organisations in a global context.
  2. Discuss the principles and philosophy of quality management and total quality management.
  3. Apply quality management tools and techniques.
  4. Analyse the need for technical quality deployment (tools and techniques) and quality competence development (people) within organisations.
  5. Critically assess quality attributes of goods, services and processes.
  6. Design and appraise quality management programs.

Not applicable.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Learning logs / diaries / Journal / log books • • • •
2 - Report • • • • •
3 - Report • • • •
Alignment of Graduate Attributes to Learning Outcomes
• Introductory Level
• Intermediate Level
• Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication • • • • • •
2 - Problem Solving • • • • •
3 - Critical Thinking • • •
4 - Information Literacy • • • • • •
6 - Information Technology Competence • • • •
8 - Ethical practice • •
Alignment of Assessment Tasks to Graduate Attributes
• Introductory Level
• Intermediate Level
• Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10