HRMT19023 - Conflict and Negotiation

Showing: 2026 HE Term 1
General Information

Unit Synopsis

One of the most challenging tasks confronted by university graduates working in human resources is the management of conflict and effective practice of negotiation. Accordingly, as a graduate, you will required some fundamental skills from the very start of your career. These include the ability to apply basic psychological principles when dealing with people, the ability to prepare and conduct effective negotiations, and the ability find productive solutions in conflict situations. This unit is designed to provide you with the opportunity to build upon theory from earlier units, and to acquire conflict resolution skills that will be applicable in the workplace.

Details

Level Undergraduate
Unit Level 3
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Pre-requisite: HRMT11011

In addition, a sound knowledge base demonstrated by 72 credit points (undergraduate units)

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 1 - 2026

Term 1 - 2026 Profile
Melbourne Online Sydney
Term 2 - 2026 Profile
Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Practical Assessment 25%
2. Reflective Practice Assignment 35%
3. Report 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University's Grades and Results Policy for more details of interim results and final grades

Past Exams

Previous Feedback

Term 1 - 2025 : The overall satisfaction for students in the last offering of this course was 85.71% (`Agree` and `Strongly Agree` responses), based on a 50% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Unit Coordinator Reflection
Feedback:
 Update some assessment content

Recommendation:
 Some of the assessment items have been using similar case studies and scenarios for several terms. While the assesment task itself does not need to be changed, the content of the assessment task could be refreshed.

Action Taken:
 New case studies and assessment item scenarios have been developed.
Source: Unit Coordinator Reflection
Feedback:
 Monitor student responses to assessment items to ensure academic integrity is being maintained in terms of generative AI.

Recommendation:
 Keep a close eye on the way students may be using AI to assist with their assignments, ensuring that academic integrity is being maintained with the way the assessment tasks are currently structured.

Action Taken:
 Student responses have been assessed, with little evidence suggesting that AI usage will benefit students in meeting the requirements of the assessment items in this unit.
Source: Student evaluation
Feedback:
 Monitor student evaluation, especially in terms of learning materials and useful feedback

Recommendation:
 Encourage students to provide qualitative feedback on the quality of the learning materials and feedback provided in the unit.

Action Taken:
 In Progress
Source: Unit coordinator reflection
Feedback:
 Assess the effectiveness of new case studies and assessment item scenarios

Recommendation:
 Determine whether the new assessment item scenarios and case studies are as effective as previously used content in terms of student experience and performance.

Action Taken:
 In Progress
Unit Learning Outcomes

On successful completion of this unit, you will be able to:

  1. Analyse the theory underpinning effective communication in an organisational environment
  2. Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings
  3. Analyse the theory underpinning successful negotiation
  4. Use effective techniques to plan, prepare, and conduct negotiations
  5. Analyse the theory underpinning conflict resolution in the workplace
  6. Apply basic conflict resolution techniques and principles in practical scenarios
Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Practical Assessment • •
2 - Reflective Practice Assignment • •
3 - Report • •
Alignment of Graduate Attributes to Learning Outcomes
• Introductory Level
• Intermediate Level
• Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication • • • • • •
2 - Problem Solving • • • • • •
3 - Critical Thinking • • • • • •
4 - Information Literacy • • • • • •
5 - Team Work • •
6 - Information Technology Competence •
7 - Cross Cultural Competence • • • • • •
8 - Ethical practice • • • • • •
Alignment of Assessment Tasks to Graduate Attributes
• Introductory Level
• Intermediate Level
• Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10 10
1 - Practical Assessment • • • • • •
2 - Reflective Practice Assignment • • • • • • •
3 - Report • • • • • •