Unit Synopsis
One of the most challenging tasks confronted by university graduates working in human resources is the management of conflict and effective practice of negotiation. Accordingly, as a graduate, you will required some fundamental skills from the very start of your career. These include the ability to apply basic psychological principles when dealing with people, the ability to prepare and conduct effective negotiations, and the ability find productive solutions in conflict situations. This unit is designed to provide you with the opportunity to build upon theory from earlier units, and to acquire conflict resolution skills that will be applicable in the workplace.
Details
| Level | Undergraduate |
|---|---|
| Unit Level | 3 |
| Credit Points | 6 |
| Student Contribution Band | SCA Band 4 |
| Fraction of Full-Time Student Load | 0.125 |
| Pre-requisites or Co-requisites |
Pre-requisite: HRMT11011 In addition, a sound knowledge base demonstrated by 72 credit points (undergraduate units) Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework). |
| Class Timetable | View Unit Timetable |
| Residential School | No Residential School |
Unit Availabilities from Term 2 - 2026
Attendance Requirements
All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Assessment Tasks
| Assessment Task | Weighting |
|---|---|
| 1. Practical Assessment | 25% |
| 2. Reflective Practice Assignment | 35% |
| 3. Report | 40% |
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).
Past Exams
All University policies are available on the Policy web site, however you may wish to directly view the following policies below.
This list is not an exhaustive list of all University policies. The full list of policies are available on the Policy web site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Source: Student evaluation
Monitor student evaluation, especially in terms of learning materials and useful feedback
Encourage students to provide qualitative feedback on the quality of the learning materials and feedback provided in the unit.
While students were strongly encouraged to provide feedback on the unit through the student evaluation survey, the response rate unfortunately fell further. Additional emphasis needs to be made to improve this response rate.
Source: Unit coordinator reflection
Assess the effectiveness of new case studies and assessment item scenarios
Determine whether the new assessment item scenarios and case studies are as effective as previously used content in terms of student experience and performance.
New assessment case studies appear to be received just as well by students, and have not impacted performance.
Source: Response rates
Continued low response rate on Student Evaluation Survey
Increase emphasis further on student feedback. Look at incorporating the student feedback survey information into the lecture for weeks 9-12.
In Progress
Source: New unit coordinator
New unit coordinator
Monitor student experience and performance following the introduction of a new unit coordinator
In Progress
On successful completion of this unit, you will be able to:
- Analyse the theory underpinning effective communication in an organisational environment
- Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings
- Analyse the theory underpinning successful negotiation
- Use effective techniques to plan, prepare, and conduct negotiations
- Analyse the theory underpinning conflict resolution in the workplace
- Apply basic conflict resolution techniques and principles in practical scenarios
| Assessment Tasks | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Practical Assessment | • | • | ||||
| 2 - Reflective Practice Assignment | • | • | ||||
| 3 - Report | • | • | ||||
| Graduate Attributes | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Communication | • | • | • | • | • | • |
| 2 - Problem Solving | • | • | • | • | • | • |
| 3 - Critical Thinking | • | • | • | • | • | • |
| 4 - Information Literacy | • | • | • | • | • | • |
| 5 - Team Work | • | • | ||||
| 6 - Information Technology Competence | • | |||||
| 7 - Cross Cultural Competence | • | • | • | • | • | • |
| 8 - Ethical practice | • | • | • | • | • | • |
| Assessment Tasks | Graduate Attributes | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 10 | |
| 1 - Practical Assessment | • | • | • | • | • | • | |||||
| 2 - Reflective Practice Assignment | • | • | • | • | • | • | • | ||||
| 3 - Report | • | • | • | • | • | • | |||||