COIT12203 - Workflow Analysis & Management

General Information

Unit Synopsis

Business processes are core to an organisation and its business partners for delivering products or services to customers. In this unit, you will be introduced to discovering, scoping, assessing, modelling and redesigning business processes. This unit provides you with an overview of the foundations of process modelling, process improvement and process integration. You will use techniques to analyse organisational processes and propose improvements to those processes. You will learn workflow principles and how to re-design business processes to improve efficiency. This unit will provide you with the necessary skills to develop a report that identifies business processes and recommend improvements for organisational efficiency from a process and technological perspective.

Details

Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band SCA Band 2
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Prerequisite: (COIT11239 or COMM11003) and COIT11226

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2025

Term 2 - 2025 Profile
Brisbane
Cairns
Melbourne
Online
Rockhampton
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

This information will not be available until 8 weeks before term.
To see assessment details from an earlier availability, please search via a previous term.

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University's Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 2 - 2024 : The overall satisfaction for students in the last offering of this course was 77.78% (`Agree` and `Strongly Agree` responses), based on a 28.13% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Students via end-of-term evaluation and verbal feedback
Feedback
Feedback on assessments was not clear.
Recommendation
Provide additional feedback on assessments.
Action Taken
Used templates and rubrics for better feedback, added personal comments. We will implement this in the next offering.
Source: Teaching Staff and Unit Coordinator
Feedback
Lacking coverage of new practical topics of workflow management.
Recommendation
Explore and include practical activities with industry tools (i.e. Microsoft Flow or Trello)
Action Taken
Planning to integrate practical sessions utilising industry-standard tools, such as Microsoft Power Automate and other workflow management planning tools, in Term 2 2025.
Source: Unit Coordinator self-reflection / Student comments
Feedback
The prescribed textbook is outdated; updating it and adding supplementary resources would improve the learning.
Recommendation
The lecture content will be revised, and additional resources will be included in the next offering.
Action Taken
In Progress
Source: Unit Coordinator self-reflection / student comments
Feedback
The unit should be updated to include workflow process automation tools to give students hands-on experience with current industry tools.
Recommendation
Future offerings will incorporate practical workflow process automation tools, such as Microsoft Power Automate, to align with current industry practices.
Action Taken
In Progress
Unit learning Outcomes
This information will not be available until 8 weeks before term.
To see Learning Outcomes from an earlier availability, please search via a previous term.