This unit provides students with an introduction to case management, how case work integrates within the framework of case management, and the structured steps in the case management process across a range of practice fields. The history, the policy and political framework and the implementation of case management across a range of practice fields will be critically analysed. Students' will explore the lived experience of service users and the co-design of care plans using the case management process and demonstrate social work professional skills to achieve this at residential school. Students will develop knowledge and skills in undertaking holistic social assessment, developing care plans, coordinating services for service users and family member and monitoring and evaluating care plans.

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from email communication

I really appreciated the feedback on my assignment and all the support offered this term. I am so grateful to be studying with CQU and its student focused approach.

Continue to maintain the student focused approach.

Feedback from SUTE data

Better organization and aim of objectives throughout residential component.

This was the first time that the five day residential is part of the unit. This change was made to enhance accessibility and participation in the course for the students. We aim to incorporate feedback from this year to enhance the student learning experience into the future.

Feedback from SUTE data

As someone who has no prior understanding of completing assessments and care plans, I found assessments 2/3 to be hard. I do not necessary think it is fair to base a large amount of a grade on something some of us have never done.

Review the assessment tasks in relation of their appropriateness around learning objectives. Continue to explore and utilise different strategies to support student learning.