CQUniversity Unit Profile
OCHS13017 Resilient Organisations
Resilient Organisations
All details in this unit profile for OCHS13017 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information

Overview

In this unit you will consider some of the latest theories in the Safety Sciences, particularly in relation to the concept of resilience in organisations and broader organisational culture issues. The factors which influence the quality and validity of decision making within organisations, such as, values, mindfulness, culture, adaptive systems, participation and leadership in complex socio-technical systems will be considered. You will critically reflect on and evaluate theories such as resilience engineering, high reliability organisations, safety culture and safety climate, and discuss the usefulness of these theories to practice. You will also have the opportunity to evaluate the usefulness of the tools and methods available to measure and monitor factors that affect resilience and other safety science concepts within organisations.

Details

Career Level: Undergraduate
Unit Level: Level 3
Credit Points: 6
Student Contribution Band: 8
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

Co-requisite:- AINV11002

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 2 - 2025

Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Critical Review
Weighting: 20%
2. Written Assessment
Weighting: 40%
3. Literature Review or Systematic Review
Weighting: 40%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of 'pass' in order to pass the unit. If any 'pass/fail' tasks are shown in the table above they must also be completed successfully ('pass' grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the 'assessment task' section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University's Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from SUTE Comments

Feedback

Students felt that the assignments did not offer enough alternative theory or thinking on a theory.

Recommendation

The assessments were changed in 2024 in order to reduce plagiarism and offer a more scaffolded learning experience across the three assessments. This appears to have created not enough variance across the assessment items. It is therefore recommended to review and change the assessment tasks for the 2025 offering in order to add greater variety in critical thinking on the key aspects covered in this unit.

Feedback from SUTE Comments

Feedback

Students reported that the lectures were presented in a way that made it easy to follow and grasp the concepts.

Recommendation

It is recommended to keep the lecture format for the next offering.

Feedback from SUTE Comments

Feedback

Students reported that assessment criteria were clear and expectations were explained really well during the lectures.

Recommendation

It is recommended to keep the lecture format whereby lecture material is clearly linked to assessment criteria and assessment expectations.

Feedback from SUTE Comments

Feedback

One student advised that they felt that there was too much focus on one safety science theorist in the assessments and lectures which they felt was too biased.

Recommendation

It is recommended to review the assessments and lecture material with a view to expanding on the content and having less of a focus on a key safety science theorist.

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Explore the characteristics of resilience in organisations.
  2. Develop an ability to critically read and write on contemporary safety science theories from an evidence-informed advancing safety professional perspective.
  3. Evaluate the theories that underpin resilience in organisations such as resilience engineering, safety culture and high reliability organisations and discuss the usefulness of these theories to practice.
  4. Discern those factors which influence the quality and validity of decision making within organisations, such as, values, mindfulness, culture, adaptive systems, participation and leadership.
  5. Compare controversial terms related to safety and culture and the ongoing debate underlying these precepts and relationships.
  6. Evaluate the usefulness of the tools and methods available to measure and monitor contemporary safety science concepts such as organisational resilience potentials and safety culture/safety climate.

The course is accredited by the Australian OHS Education Board. This unit relates to the OHS body of knowledge chapters on the organisation.  

Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Critical Review - 20%
2 - Written Assessment - 40%
3 - Literature Review or Systematic Review - 40%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
9 - Social Innovation
10 - Aboriginal and Torres Strait Islander Cultures
Textbooks and Resources

Textbooks

There are no required textbooks.

Additional Textbook Information

No

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
Referencing Style

All submissions for this unit must use the referencing style: Harvard (author-date)

For further information, see the Assessment Tasks.

Teaching Contacts
Aldo Raineri Unit Coordinator
a.raineri@cqu.edu.au
Schedule
Week 1 Begin Date: 14 Jul 2025

Module/Topic

An Introduction to Critical Reading and Writing

 

The 5th Age of Safety - The 3rd Era - Resilience

Chapter

Prescribed Reading Chapter 1 Hollnagel (2018)

Other readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 2 Begin Date: 21 Jul 2025

Module/Topic

Safety I and Safety II

Chapter

Prescribed Reading Chapters 2 & 3 Hollnagel (2018)

Other readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 3 Begin Date: 28 Jul 2025

Module/Topic

Safety II in Practice - The Resilience Potentials

Chapter

Prescribed Reading Chapter 4 Hollnagel (2018)

Other readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 4 Begin Date: 04 Aug 2025

Module/Topic

Measuring Resilience Potentials

 

The Resilience Assessment Grid 

Chapter

Prescribed Reading Chapter 5 Hollnagel (2018)

Other readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 5 Begin Date: 11 Aug 2025

Module/Topic

Resilience Assessment Grid - Results and Meaning

Chapter

Prescribed Reading Chapter 6 Hollnagel (2018)

Other readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture


Safety I & Safety II Theory Due: Week 5 Friday (15 Aug 2025) 11:45 pm AEST
Vacation Week Begin Date: 18 Aug 2025

Module/Topic

Chapter

Events and Submissions/Topic

Week 6 Begin Date: 25 Aug 2025

Module/Topic

High Reliability Organisations (HROs)

 

Historical Theory Underpinnings

 

Chapter

Readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 7 Begin Date: 01 Sep 2025

Module/Topic

High Reliability Organisations (HROs)

 

Current Theory

 

 

Chapter

Readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 8 Begin Date: 08 Sep 2025

Module/Topic

The Fifth Age of Safety - The Adaptive Age and Adaptive Leadership for Complexity

 

Organisational Strategy and Leadership

Chapter

Prescribed Reading Chapter 7 Hollnagel (2018)

Other readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture


Organisational Surveys Report Due: Week 8 Friday (12 Sept 2025) 11:45 pm AEST
Week 9 Begin Date: 15 Sep 2025

Module/Topic

Professional Resilience

 

Business Continuity - Resilience in Practice

Chapter

Prescribed Reading Chapter 8 Hollnagel (2018)

Other readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 10 Begin Date: 22 Sep 2025

Module/Topic

Safety Culture and Safety Climate

 

Measuring Safety Culture and Safety Climate

Chapter

Readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 11 Begin Date: 29 Sep 2025

Module/Topic

Healthy Organisations

Chapter

Readings as supplied via the Moodle site

Events and Submissions/Topic

Weekly Zoom Lecture

Week 12 Begin Date: 06 Oct 2025

Module/Topic

Organisational Resilience Wrap Up and Summary

Chapter

Events and Submissions/Topic

Weekly Zoom Lecture


Leading Organisational Resilience Maturity Enhancement Due: Week 12 Friday (10 Oct 2025) 11:45 pm AEST
Review/Exam Week Begin Date: 13 Oct 2025

Module/Topic

Chapter

Events and Submissions/Topic

Exam Week Begin Date: 20 Oct 2025

Module/Topic

Chapter

Events and Submissions/Topic

Term Specific Information

The prescribed reading for this unit is Safety-II in Practice: Developing the Resilience Potentials by Eric Hollnagel (2018). Students are supplied this reading as an ebook via the e-Reading list on the Moodle site.

Assessment Tasks

1 Critical Review

Assessment Title
Safety I & Safety II Theory

Task Description

This assessment item requires you to critically reflect on your readings and understanding from the first 4 weeks of the unit including the notions of Safety I & Safety II, Safety II in Practice and the notion of the four Resilience Potentials which informs current organisational practices around safety and resilience. The context for this assignment is that: -

A senior manager in your company (either real or made up) went to a management conference where several speakers discussed the notion that safety professionals now work in the Resilience Age of Safety. The manager would like a brief report on Safety I & Safety II and the 4 Potentials of Resilience which are believed to enhance organisational resilience practices and organisational resilience maturity.

The senior manager is not sold on these theories, so as the safety professional, you have been asked to provide a brief report which provides your opinion and viewpoint on the theories, supported by at least 10 quality references, in order to explain and develop your viewpoint.

Your review should be 1000 (+ or - 10%) words and submitted as a word document, not a PDF.

Resource Material

In developing your assessment piece you should consult peer-reviewed journals, relevant textbooks and the OHS Body of Knowledge. Extensive use of non-peer-reviewed information is strongly discouraged.

Level of Generative AI use allowed

Level 2 - You may use AI for planning, idea development and research. Your final submission should show how you have developed and refined these ideas.


Assessment Due Date

Week 5 Friday (15 Aug 2025) 11:45 pm AEST

Submission due date and time are AEST.


Return Date to Students

Week 7 Friday (5 Sept 2025)


Weighting
20%

Assessment Criteria

The marking criteria are below:

  • Conveys reflection and understanding of Safety I & Safety II and the 4 Resilience Potentials (10%)
  • Delivers viewpoints and/or opinions based on the critical reading of Safety I & Safety II and the Resilience Engineering theory material presented in the first 4 weeks of the unit (10%)

A detailed marking matrix will be provided in Moodle.


Referencing Style

Submission
Online

Learning Outcomes Assessed
  • Explore the characteristics of resilience in organisations.
  • Develop an ability to critically read and write on contemporary safety science theories from an evidence-informed advancing safety professional perspective.
  • Evaluate the theories that underpin resilience in organisations such as resilience engineering, safety culture and high reliability organisations and discuss the usefulness of these theories to practice.
  • Compare controversial terms related to safety and culture and the ongoing debate underlying these precepts and relationships.

2 Written Assessment

Assessment Title
Organisational Surveys Report

Task Description

This assessment enables you to gain experience in reviewing and assessing workplace survey tools used to measure an aspect of resilience in organisations.

You will will be presented with several surveys, from which you are required to choose one for review. You will analyse and review the appropriateness of the survey's application in "real world" practice.

You are required to:

  • recognise the purpose of the survey and its history/relevance to current theory;
  • understand when and how the survey would be used in "real world" applications;
  • evaluate how the meaning  of any results obtained by the use of such survey might inform strategic leadership decision-making;
  • discuss your own thinking (thoughts, opinions, questions, decisions) on the usefulness of the survey (i.e. how well it is measuring the concept it is supposed to be measuring);
  • discuss your own final view on the usefulness of the survey from a safety professional viewpoint, based on what you have discovered in your reading; and
  • reference appropriate material to support (evidence) your written arguments.

Your review of the literature should support your writing and include a minimum of 10 peer-reviewed journal articles.

Word limit 1,500 words (+ or - 10%).

NB: You are NOT required to administer the survey within an organisation, this is purely a theoretical exercise.

Resource Material

In developing your assessment piece, you should consult peer-reviewed journals, relevant textbooks and the OHS Body of Knowledge. Extensive use of non-peer-reviewed information is strongly discouraged.

Level of Generative AI use allowed

Level 2 - You may use AI for planning, idea development and research. Your final submission should show how you have developed and refined these ideas.

 


Assessment Due Date

Week 8 Friday (12 Sept 2025) 11:45 pm AEST

Submission date and time are AEST.


Return Date to Students

Week 10 Friday (26 Sept 2025)


Weighting
40%

Assessment Criteria

The marking criteria are below:

(a) Understanding of the purpose of the survey and its relevance to measuring organisational resilience maturity based on the Resilience Engineering theory which supports it (10%);

(b) Understanding of when and how the survey would be used in a real-world application (10%);

(c) Understanding of how the results obtained by the use of the survey would inform an organisational resilience maturity enhancement action plan (10%);

(d) Ability to make recommendations on the use of the survey by discussing your own critical thinking on the usefulness (benefits and limitations) of the survey from a safety professional viewpoint, based on what you have discovered in your reading this term (10%).

A detailed assessment rubric will be provided in Moodle.


Referencing Style

Submission
Online

Learning Outcomes Assessed
  • Develop an ability to critically read and write on contemporary safety science theories from an evidence-informed advancing safety professional perspective.
  • Evaluate the theories that underpin resilience in organisations such as resilience engineering, safety culture and high reliability organisations and discuss the usefulness of these theories to practice.
  • Discern those factors which influence the quality and validity of decision making within organisations, such as, values, mindfulness, culture, adaptive systems, participation and leadership.
  • Evaluate the usefulness of the tools and methods available to measure and monitor contemporary safety science concepts such as organisational resilience potentials and safety culture/safety climate.

3 Literature Review or Systematic Review

Assessment Title
Leading Organisational Resilience Maturity Enhancement

Task Description

In every good safety researcher's toolbox is the ability to review past and current research with a view to answering key questions. Evidence-informed practice is undertaken by reviewing key research findings (evidence) which then inform decisions around safety practices. Undertaking a review of relevant literature is the key starting point for robust research. A literature review is a critical look at an area of interest from its early theoretical underpinnings up to current concepts and research findings in order to enable you to make informed decisions and gain knowledge about current issues or gaps in current research.

Choose one of the following topics. You are required to prepare a literature review which investigates the topic with a view to answering the questions asked:

  1. Organisational Resilience - Do all organisations have the potential to be resilient as proposed by Hollnagel's Safety II concepts?
  2. Resilience Engineering and Organisational Resilience - What does the current debate tell you about these resilience concepts being the same or different?
  3. The 5 Principles of Collective Mindfulness - What is undertsood about how these principles work to enable organisations to be resilient?
  4. Safety Culture - How can organisations and the leaders within those organisations increase safety culture?
  5. Strategic Safety Leadership for Managing the Unexpected - What should leaders be doing to manage complex system emergence?
  6. The 5th Age of Safey - Where have we been and where are we going from a safety professional point of view?

You are required to undertake self-directed research by reviewing the latest literature on the topic and demonstrate correct CQUniversity Harvard style referencing.You are also required to incorporate in your writing how the answers you are proposing can translate into evidence-based practice for you, the safety professional.

Your literature review should include a minimum of 10 peer-reviewed journal articles and should be 1,500 words (+ or - 10%).

Resource Material

In developing your assessment piece, you should consult peer-reviewed journals, relevant textbooks and the OHS Body of Knowledge. Extensive use of non-peer-reviewed information is strongly discouraged.

Level of Generative AI use allowed

Level 2 - You may use AI for planning, idea development and research. Your final submission should show how you have developed and refined these ideas.


Assessment Due Date

Week 12 Friday (10 Oct 2025) 11:45 pm AEST

Submission date and time are AEST.


Return Date to Students

Exam Week Friday (24 Oct 2025)


Weighting
40%

Assessment Criteria

The marking criteria for the formal report are below:

1. Discussing your understanding of how leaders in organisations can enhance the 4 Resilience Potentials (Respond, Monitor, Learn and Anticipate), as proposed by the Safety II in Practice readings (18%);

2. Making recommendations in your report on how organisations can enhance resilience based on your critical review of the theory from an evidence-based, theory into practice view (18%).

Uses correct Harvard style referencing and demonstration of advanced academic report writing (4%).


Referencing Style

Submission
Online

Learning Outcomes Assessed
  • Explore the characteristics of resilience in organisations.
  • Develop an ability to critically read and write on contemporary safety science theories from an evidence-informed advancing safety professional perspective.
  • Evaluate the theories that underpin resilience in organisations such as resilience engineering, safety culture and high reliability organisations and discuss the usefulness of these theories to practice.
  • Discern those factors which influence the quality and validity of decision making within organisations, such as, values, mindfulness, culture, adaptive systems, participation and leadership.
  • Compare controversial terms related to safety and culture and the ongoing debate underlying these precepts and relationships.

Academic Integrity Statement

As a CQUniversity student you are expected to act honestly in all aspects of your academic work.

Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.

When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.

Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.

As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.

What is a breach of academic integrity?

A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.

Why is academic integrity important?

A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.

Where can I get assistance?

For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.

What can you do to act with integrity?