CQUniversity Unit Profile
MRKT20052 Marketing Management and Digital Communications
Marketing Management and Digital Communications
All details in this unit profile for MRKT20052 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information

Overview

In this unit, you will examine the role and importance of marketing in an organisation. The theories and concepts of marketing are examined and you will assess how the marketing process works in an increasingly complex and competitive business environment. You will analyse marketing planning, strategy, digital communications and evaluate various tools and techniques used by professional marketers. The increasing attention to social media and the digital space as a means of connecting organisations to customers and stakeholders is also an underlying theme addressed in this unit.

Details

Career Level: Postgraduate
Unit Level: Level 8
Credit Points: 6
Student Contribution Band: 10
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

There are no requisites for this unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 3 - 2024

Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Portfolio
Weighting: 20%
2. Report
Weighting: 40%
3. Written Assessment
Weighting: 40%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of 'pass' in order to pass the unit. If any 'pass/fail' tasks are shown in the table above they must also be completed successfully ('pass' grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the 'assessment task' section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University's Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Student feedback

Feedback

I liked the real-world application of the marketing audit of Kogan.com. I could see where my learning had improved from Assessment 1.

Recommendation

Continue using real-world applications in assessments to help students see their learning progress and understand practical implications.

Feedback from Student feedback

Feedback

Everything was really good in this unit. I learned something new as expected and hope to apply this knowledge in the future.

Recommendation

Offer resources or opportunities for continued learning related to the unit’s content and suggest practical ways to apply what they've learned in real-world situations.

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Research and analyse the marketing environment and evaluate marketing opportunities
  2. Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
  3. Critically assess the key role of marketing management including digital and traditional communications in the business environment
  4. Research, develop and communicate a comprehensive marketing plan
  5. Effectively communicate marketing knowledge in general business contexts.
Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Portfolio - 20%
2 - Report - 40%
3 - Written Assessment - 40%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Knowledge
2 - Communication
3 - Cognitive, technical and creative skills
4 - Research
5 - Self-management
6 - Ethical and Professional Responsibility
7 - Leadership
8 - Aboriginal and Torres Strait Islander Cultures

Alignment of Assessment Tasks to Graduate Attributes

Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Portfolio - 20%
2 - Report - 40%
3 - Written Assessment - 40%
Textbooks and Resources

Textbooks

Prescribed

Marketing Management: an Asian Perspective

Edition: 7th (2017)
Authors: Philip Kotler, Kevin Lane Keller, Swee Hoon Ang, Chin Tiong Tan and Siew Meng Leong
Pearson
ISBN: 978-1-292-08958-4
Binding: Paperback

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Microsoft Office
Referencing Style

All submissions for this unit must use the referencing style: American Psychological Association 7th Edition (APA 7th edition)

For further information, see the Assessment Tasks.

Teaching Contacts
Ann Mitsis Unit Coordinator
a.mitsis@cqu.edu.au
En Li Unit Coordinator
e.li@cqu.edu.au
Schedule
Week 1 Begin Date: 04 Nov 2024

Module/Topic

Defining marketing for new realities.    

Chapter

Chapter 1

Events and Submissions/Topic

Week 2 Begin Date: 11 Nov 2024

Module/Topic

Developing marketing strategies and plans.    

Chapter

Chapter 2    

Events and Submissions/Topic

Week 3 Begin Date: 18 Nov 2024

Module/Topic

Gathering information and forecasting demand.

Chapter

Chapter 3

Events and Submissions/Topic

Week 4 Begin Date: 25 Nov 2024

Module/Topic

Conducting marketing research.

Chapter

Chapter 4

Events and Submissions/Topic

Portfolio Article Analysis Due: Week 4 Monday (25 Nov 2024) 9:00 am AEST
Week 5 Begin Date: 02 Dec 2024

Module/Topic

Creating customer value, satisfaction, and loyalty; Analyzing consumer markets; Identifying market segments and targeting.

Chapter

Chapters 5, 6, and 8

Events and Submissions/Topic

Week 6 Begin Date: 09 Dec 2024

Module/Topic

Setting product strategies; Designing and managing services; Introducing new product offerings.

Chapter

Chapters 12, 13 and 21

Events and Submissions/Topic

Week 7 Begin Date: 16 Dec 2024

Module/Topic

Developing pricing strategies and programs.

Chapter

Chapter 14

Events and Submissions/Topic

Vacation Week Begin Date: 23 Dec 2024

Module/Topic

Chapter

Events and Submissions/Topic

Vacation Week Begin Date: 30 Dec 2024

Module/Topic

Chapter

Events and Submissions/Topic

Week 8 Begin Date: 06 Jan 2025

Module/Topic

Designing and managing marketing channels and value networks; Managing retailing, wholesaling and logistics.

Chapter

Chapters 15 and 16

Events and Submissions/Topic

Marketing Audit Due: Week 8 Friday (10 Jan 2025) 11:45 pm AEST
Week 9 Begin Date: 13 Jan 2025

Module/Topic

Designing and managing integrated marketing communications; Managing mass communications; Managing personal communications.

Chapter

Chapters 17, 18 and 20

Events and Submissions/Topic

Week 10 Begin Date: 20 Jan 2025

Module/Topic

Managing digital communications.

Chapter

Chapter 19

Events and Submissions/Topic

Week 11 Begin Date: 27 Jan 2025

Module/Topic

Creating brand equity; Crafting the brand positioning.

Chapter

Chapters 9 and 10

Events and Submissions/Topic

Assessment 3 Online Exercise Opens Wednesday January 29th, 2025, at 9am AEST

Week 12 Begin Date: 03 Feb 2025

Module/Topic

Managing a holistic marketing organisation.

Chapter

Chapter 23

Events and Submissions/Topic

Assessment 3 Online Exercise Closes Wednesday February 5th, 2025, at 9am AEST

Assessment Tasks

1 Portfolio

Assessment Title
Portfolio Article Analysis

Task Description

For this assessment, each student will be analysing one news article for submission. The emphasis is on identifying the marketing implications for the events or incidents described in the article. Students are required to choose ONE of the news articles (from the list on Moodle) that focuses on one of the United Nations Sustainable Development Goals (UNSDGs) and write marketing implications of the news. Exercises that will run during workshops in weeks 1 and 2 are designed to discuss how to analyse the sample news articles that focuses on UNSDGs. Specific questions that students need to answer include:

(1) Which of the UNSDGs does the new article relate to?  

(2) Who are the important stakeholders?  

(3) What potential marketing issues can be identified from the article?  

(4) How would you respond to these issues and why? Students are required to include a minimum of 5 references in their submission.

(5) Reflect on what you have learned from this assessment and consider how your learning could be applied in the future.

This is an individual assessment with a maximum word limit of 1000 words.  Only references used in your text should be included in your reference list. The references should consist of your textbook, plus at least another four references from other published academic and research papers and textbooks to support your key points. Ensure that your references are relevant to the issues discussed. Referencing should follow the APA style. 

Any assessment with a ‘Turnitin’ score of more than 25% will be checked by the marker and unit coordinator for potential plagiarism issues although it may not necessarily mean that you have plagiarised. If there is a substantial similarity score in the ‘Turnitin’ report, your assessment could be forwarded to an appropriate office/authority. 

Following is the list of three articles for this assessment that can be found on the Moodle page. You only need to choose one article. Choosing a different article than the ones listed below can result in no mark given for the assessment. 

List of articles (available in the unit’s Moodle page):

  1. Tool makes cut for cancer
  2. Stand up for your bubs
  3. Tired ambo in crash horror


Assessment Due Date

Week 4 Monday (25 Nov 2024) 9:00 am AEST


Return Date to Students

Week 6 Monday (9 Dec 2024)

Results will be released after marking and moderation is completed.


Weighting
20%

Assessment Criteria

  • Identification of the appropriate UNSDG from the article (10%)
  • Identification of the important stakeholders (20%)
  • Identifying potential marketing issues and responses to these issues (40%)
  • Self reflection (10%)
  • Writing style (i.e. spelling, grammar, etc.) (10%)
  • Referencing (10%)


Referencing Style

Submission
Online

Learning Outcomes Assessed
  • Research and analyse the marketing environment and evaluate marketing opportunities
  • Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
  • Critically assess the key role of marketing management including digital and traditional communications in the business environment
  • Effectively communicate marketing knowledge in general business contexts.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills

2 Report

Assessment Title
Marketing Audit

Task Description

Assessment 2 requires students to work in groups of four on the selected company ‘Orange Sky Australia’ (https://orangesky.org.au/) to prepare a comprehensive marketing audit for the company.

The aim of this assessment is to conduct a systematic, comprehensive and objective analysis of the marketing activities undertaken by the chosen company.

In addition, you are also required to:

  1. Provide at least three (3) recommendations for the company.
  2. Reflect on what you have learned and how it could be applied in the future.

The marketing audit report should be no more than 2000 words in length excluding the executive summary, table of contents, tables, charts/graphs, the reference list and appendices. The written report is worth 30%. Groups are required to present only the comprehensive executive summary during the week 9 workshops with any final presentations concluding in week 10. The presentation is worth 10% and should comprise of 5 slides plus the title slide and be no longer than 5 minutes in duration.

Your assessment should show an application of relevant marketing concepts, theories, and analytic tools learnt in the unit. The mark for this assessment will depend primarily on presenting appropriate and supporting evidence and on the ability to critically write and present the marketing audit report. You are strongly encouraged to use the Academic Learning Centre (ALC) facilities to assist you in preparing professional report and presentation.

Changing groups without informing the teaching team members will result in substantial delay and erroneous mark allocation to group members. A penalty of 10% will be applied to students who change groups without notifying the teaching team. This is in line with the Assessment Policy and Procedure 4.11 section f) which clearly states assessment specifications (maximum length, presentation format, etc.) and any penalties for not complying with the specifications.

The presentation of the comprehensive executive summary will require students to discuss an overview of the following sections of the marketing audit: 

  • Situation analysis;
  • Segmentation, targeting and positioning (STP);
  • Analysis of the marketing mix strategy used by the company; and
  • Recommendations.

It is recommended that the first student within the group present the situation analysis section, the second student in the group present the STP, the third student present the marketing mix strategy section, and the fourth student present the recommendations. Please note that the presentation must end with the recommendation section. 

Each group will have maximum of 5 minutes to present with a maximum of 5 slides (excluding the title slide). It is up to each group to rehearse and manage the time limit for the presentation. Remember to cover only the main points of the report and not everything that is in the written report. The markers will stop the presentation at 5 minutes even if the group has not completed the entire presentation.

The same mark will be applied to all group members. 

Presentations will start in Week 9 and is expected that all groups are ready to present in Week 9. 

For all students: if you are unable to attend and do not let your Workshop Leader and Unit Coordinator know in advance or do not have a medical certificate or a sufficient reason why you were not present, you will receive a zero mark for your presentation.

The preparation for this assessment involves extensive research and each group will need to start working on this assessment as early as possible. Both the marketing audit report and the associated PowerPoint slides will need to be uploaded in Moodle under the “Assessment 2” submission link by the due date. 

Any assessment with a ‘Turnitin’ score of more than 25% will be checked by the marker and unit coordinator for potential plagiarism issues although it may not necessarily mean that you have plagiarised. If there is a substantial similarity score in the ‘Turnitin’ report, your assessment could be forwarded to an appropriate office/authority.


Assessment Due Date

Week 8 Friday (10 Jan 2025) 11:45 pm AEST

One group member is to submit two files, a Word document and a PowerPoint slides by the due date.


Return Date to Students

Week 11 Friday (31 Jan 2025)

Results will be released after marking and moderation is completed.


Weighting
40%

Assessment Criteria

  • Executive summary (3%)
  • Introduction to the report (2%)
  • Situation analysis (20%)
  • Discussion of segmentation, targeting and positioning (STP) (20%)
  • Marketing mix strategy used by the company (30%)
  • Recommendations and group reflection (10%)
  • Mechanics (report format and writing style) (3%)
  • Presentation (10%)
  • Referencing format (2%)


Referencing Style

Submission
Online Group

Submission Instructions
Only one member per group is required to upload the Word document and PowerPoint slides by the due date.

Learning Outcomes Assessed
  • Research and analyse the marketing environment and evaluate marketing opportunities
  • Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
  • Critically assess the key role of marketing management including digital and traditional communications in the business environment
  • Research, develop and communicate a comprehensive marketing plan
  • Effectively communicate marketing knowledge in general business contexts.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills
  • Research
  • Self-management
  • Ethical and Professional Responsibility
  • Leadership

3 Written Assessment

Assessment Title
Online Exercise

Task Description

This online exercise comprises of answering two questions for a randomly assigned newspaper article. Students need to answer both questions. All questions are worth 10 marks each. Answer format will be in short-answer format to be answered within the allocated space that follows the questions in Moodle. The two questions students will need to address are:

  1. What is the marketing issue within this article?
  2. Using the 4Ps of marketing, how would you respond to the marketing issue you identified in question 1 and why?

This online exercise should be completed individually (no groups). The online exercise will be available in Moodle from 9.00am AEST on Wednesday January 29th, 2025, to 9:00am AEST on Wednesday February 5th, 2025. Students need to complete this online exercise in one sitting. Students cannot exit and re-enter the Moodle site once the exercise starts. The online exercise will log students out as soon as the maximum time allowance of 2 hours has been reached.

Please note that the responsibility for access, Internet Service Provider, browsers, Internet connection and the computer you use remains with the student. Refer system access problems (e.g. Moodle login or password issues) to the Technology and Services Assistance Centre (tasac@cqu.edu.au) as soon as possible identifying the unit, your full name, student number, campus and approximate time the problem occurred. Students are encouraged to provide their own timer and not rely on the computer.


Assessment Due Date

Students are to complete the online exercise before 9am AEST on Wednesday February 5th, 2025.


Return Date to Students

Results for this assessment will be provided to students after certification of grades on Friday March 7th, 2025.


Weighting
40%

Assessment Criteria

  • Reflective analysis: appropriately identifying the potential marketing issues (40%)
  • Reflective analysis: using the 4Ps of marketing developing an appropriate response to the marketing issues identified (40%)
  • Writing style (i.e. spelling, grammar, etc.) (20%)


Referencing Style

Submission
Online

Learning Outcomes Assessed
  • Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
  • Critically assess the key role of marketing management including digital and traditional communications in the business environment
  • Effectively communicate marketing knowledge in general business contexts.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills
  • Ethical and Professional Responsibility

Academic Integrity Statement

As a CQUniversity student you are expected to act honestly in all aspects of your academic work.

Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.

When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.

Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.

As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.

What is a breach of academic integrity?

A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.

Why is academic integrity important?

A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.

Where can I get assistance?

For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.

What can you do to act with integrity?