This unit introduces you to the theory and practice of case management in criminal justice and related human service contexts. The aim of case management is to provide a consistent quality service as offenders pass through the complex criminal justice system. Effective case management can reduce incarceration, reoffending (recidivism), manage integration of offenders and those with mental illness back into society with meaningful employment, reunite and support families and prevent substance abuse. Case management can involve dealing with parole conditions and monitoring and engagement with court-ordered diversion programs. You will consider client intake and assessment, identification and troubleshooting issues, creating a management plan, dealing with difficult or uncooperative clients, providing support whilst maintaining a safe working environment and monitoring systems.

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Survey/in class

Course materials and classes provide useful insight on contemporary issues in the criminal justice system, and focus on addressing real-world problems.

Continue to update and build on course content focused on how the criminal justice system works and the experiences of people within it, including discussion of recent real-world events relevant to the topics. Further develop case studies/scenarios and practical activities for workshops and assessments.

Feedback from Survey

Clarity of quizzes could be improved

Quiz questions will be reviewed and revised where necessary.

Feedback from Survey

Excellent lecturer and extremely supportive in making sure we were able to complete our work and assessment

Continue efforts to engage with students, offer help and support, and to ensure clarity of expectations in instructions and criteria for assessments.