Overview
Not everything happens according to plan. Sometimes crises occur with little or no warning, while other times issues build over time. How you manage the crisis as a leader can make or break an organisation. This unit will examine crisis management from a communications perspective. Communicating during and after a crisis is a complex strategy of message development and targeted delivery. You will examine the crisis lifecycle and the role of leadership during a crisis. You will develop messages for stakeholders as well as tools for managing intense media scrutiny. This unit is ideal for decision-makers in organisations or those who may be on the front line when a crisis occurs.
Details
Pre-requisites or Co-requisites
Admission to a postgraduate course or completion of 48 credit points in an undergraduate course.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 2 - 2026
Attendance Requirements
All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure - Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure - International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback - Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Student Evaluation Survey.
Students valued the practical crisis communication plan but suggested a broader strategic perspective would deepen understanding.
Provide supplementary resources (e.g., templates, examples of mature strategies) and integrate strategy discussions into online classes to enhance understanding without adding extra assessment tasks.
Feedback from Student Evaluation Survey.
Students praised the lecturer’s support, flexibility, and real-world expertise, noting these as key strengths of the unit.
Maintain student-focused delivery and continue incorporating real-world examples and flexible support to sustain high engagement.
Feedback from Student Evaluation Survey.
While students found the unit engaging and relevant, some concerns persisted around assessment feedback and clarity, likely influenced by varied disciplinary expectations.
Refine assessment rubrics and instructions to better accommodate diverse disciplinary perspectives and ensure expectations are communicated clearly.