In an increasingly complex and volatile business environment, efficient business processes are core to an organisation and its business partners in order to accomplish organisational goals. Managing business processes is vital to the designing and managing of organisations. This unit introduces you to the concepts of Business Process Management (BPM) and workflow within organisations. More specifically, this unit outlines concepts, methodologies and phases of BPM, with applicability to a wide range of domains. During the term, you are required to apply techniques to assess and recommend organisational processes. In addition, you will evaluate current business processes and propose improvements that align with organisational strategy. This unit provides you with the skills required to develop a report that: defines and models streamlined business processes; recommends improvements and sustainable practices; and identifies potential organisational change issues.

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Unit Coordinator and Teaching Team

In the rapidly evolving age of generative artificial intelligence, it is becoming imperative to encourage in-class activities to promote understanding of critical thinking and observation.

As part of the in-class activities, implement a reflective writing exercise related to the topic that incorporates generative artificial intelligence, allowing for observable engagement.

Feedback from Unit Coordinator

Given the growing importance of technology in business processes, further training on an automation tool that facilitates process improvement should be considered.

Design a hands-on tutorial activity that demonstrates how to automate workflows using an automation platform, such as Zapier or Bardeen, to highlight practical process optimisation applications.